Client Operations, Supervisor - Toronto, Canada - Dentsu Media

Dentsu Media

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Company Description

Our mission is to _Drive Performance. _We use data to create personalized and connected experiences that deliver transformative business outcomes. Our role is to ensure our clients meet their quantifiable business goals every day, consistently, in every market. We are entirely focused on delivering better business results through optimization, creation and analysis across all digital platforms.

Our scope ranges from recommending how to use content more effectively to optimizing daily media channel performance and maximizing visibility in eCommerce platforms.

Job Description:

The Senior Associate Client operations is responsible for supporting client teams and their clients providing operational support of one or more elements of the end-to-end client lifecycle, from onboarding through offboarding, as well as campaign coordination, budget maintenance, reporting, and audit.

Manages campaign timelines and delivers operational support in coordination with internal and external partners to ensure that appropriate materials are received and/or distributed correctly and to meet or exceed client specifications and expectations.
Engages and maintains relationships across Media Operations and key partners across all Media brands.
Partners with team members and leadership in implementing continuous improvement related to client and campaign delivery to make the process more effective for clients and businesses.
Ensures client transitions, from onboarding through offboarding, are properly supported and managed.
Partners with planning brands to provide operational support for client contract and records setup and system maintenance.
Ensures budget maintenance and utilization is supported through creation and/or tracking of reference requirements, such as Media Purchase Authorizations (MPAs) and budget details.
Maintains client reporting requirements and generate reporting templates in accordance with requirements.
Supports brand leadership in performing client audits.
Provides additional operational support as needed.

Qualifications:

Postsecondary Degree or Diploma in Media, Advertising, Marketing or in related field
4 years relevance work experience in client services or media operations
Advanced knowledge of Excel required.
Experience with contract / audit compliance.
Knowledge and proven experience with finance, budgeting and cost control principles
Previous experience with media systems such as Adtraq, EAS, Mediaocean.
Proven working experience in a media agency is required.

Additional Information

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