Key Holder/sales Supervisor - Toronto, Canada - James Perse

James Perse

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Key Holder/Sales Supervisor's role is to support the Store Manager and Assistant Manager in all tasks necessary to the efficient operation of the store.

To lead by example by providing the highest level of customer satisfaction, ensuring that all interactions with customers are memorable and up to company standards.

Tasks:

Be a presence leading on the shop floor, acting as a brand ambassador and role modelling company behaviors
Manage the customer flow to ensure the best possible service and that no client is left unattended
Drive the use of digital assets to enhance the customer service experience
Resolve difficult customer issues and escalate to management when necessary
Supports Store and Assistant Manager with all other essential duties necessary for the efficient operation of the store i.e. shipping, receiving and verification of merchandise, various back store functions, cash duties, visual merchandising, visual standards, etc.
Adhere to and enforce loss prevention and security policies, credit policies and procedures, i.e. credit cards, discounts, employee purchases, deposit logs, return and exchange policies;
Possess a thorough knowledge of company policies and procedures, and consistently follow and enforce company guidelines on operations
Possess a strong understanding of the business and the ability to effectively communicate needs and ideas to elevate the business
Participate in training activities for new employees and continued training for current employees
Responsible for the opening and closing of the store, including securing doors, windows and merchandise, successful alarming of store and POS procedures

Qualifications:

High school diploma or equivalent formal education
1 year retail selling experience
6 months to 1 year experience as a key holder/supervisor
Strong leadership skills and the ability to motivate people to achieve sales objectives
Excellent communication (verbal/ written) and customer service skills
Customer Service oriented with a high interest in fashion
Available to work retail hours (days, evenings, weekends)

What we offer:

Flexible schedule/Dayshift
Clothing allowance
Professional team dynamic
Monthly bonuses based on sales

JAMES PERSE was founded over 20 years ago in Los Angeles, California by its eponymous designer.

James' signature design philosophy and aesthetic - the pairing of elegance and sophistication with simplicity and comfort - is borne from his passion for mínimalist architecture and (as a Los Angeles native) his intimate familiarity with west coast indoor / outdoor living and the casual clothing inspired by it.

This approach has been applied to each step in developing the JAMES PERSE brand, which has become synonymous with Southern California life and style.

At the Company's inception, James' mission was to bring an elevated look and feel to unique baseball caps and basic tees.

Two decades later, the Company has expanded to producing full lines of its famously soft and meticulously constructed modern classics for men and women, as well as home furnishings, accessories, and limited edition goods.

Our collections are sold in over 40 JAMES PERSE boutiques, as well as in fine department and specialty stores around the world.

Job Type:
Part-time

Ability to commute/relocate: