Associate Implementation Consultant - Toronto, Canada - Modern Campus

Modern Campus

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Overview:

We are looking for an Associate Implementation Consultant who will support our consultants as they guide and assist clients with the planning, design, build & implementation of Destiny One and Lumens software.

How you'll make an impact:

Play an active role in all phases of our clients' implementations of the Destiny One and Lumens software including project initiation, requirements gathering, implementation, training, user acceptance testing and go live planning.
Provide project support to the consultant team and across a portfolio of projects. Act as the primary contact for the client, answering any product or implementation questions.
Potentially lead small implementation projects ('Quick Start') once sufficient product and implementation process knowledge has been acquired.
Triage issues and provide first level support, identifying issues where support may be required by a senior consultant.
Independently prepare and lead project status calls with the client. Track their progress through the implementation process, identifying key activities over the next 23 weeks. Your project management tasks will include providing status reports (both internal and client facing), updating the project plan, presenting during steering committee meetings, and timely reporting on key project metrics.
Proactively identify risks, issues, and mitigation strategies on projects within your portfolio.
Provide support to senior consultants during all project phases and in particular project initiation, onsite client workshops, project management, risk management, change management, delivery, training and user acceptance testing.
Responsible for requirements gathering, analysis, design and documentation for customer change requests.
Play a key role in reviewing, updating and improving our internal documentation, clientfacing materials and project delivery methods.

What you need to succeed:

35 years' experience of working as a Project Manager or Project Coordinator on software implementation projects
Ability to effectively multitask, prioritize, reprioritize and think quickly on their feet
Experience developing and maintaining strong client and stakeholder relationships
Ability to quickly grasp, articulate and document complicated business and technical issues
Must be an independent, selfmotivated, and high energy individual who will take charge and exercise their problemsolving skills
Demonstrated aptitude in business analysis and project management.
Strong interest in and passion for delivering world class solutions for clients
Excellent communication skills, both verbal & written
Excellent teamwork skills
University or College Degree (Computer Science or Business preferred but not critical)
Good knowledge of Microsoft Office
Ability to travel up to 15% of the time to client sites within North America. Canadian residents with Permanent Resident Status require B1 Temporary Business Visitor VISA for business travel to the United States.

Desired, but not required:

Experience working with external clients
BA or PMP certification an asset
Certified Scrum Master, Agile Certified Practitioner, or Certified Scrum Product Owner certifications
Knowledge of Visio, Jira, Confluence

What you'll gain:

Competitive compensation and benefits
Rewards and recognition programs
Learning and development opportunities
Convenient office location
Flexible Vacation Policy
You will make a difference everyday for universities trying to grow and students trying to learn.

Company Overview:

Modern Campus is obsessed with empowering its 1,800+ higher education customers to thrive when radical transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt and administrative complexity.

The Modern Campus engagement platform powers solutions for non-traditional student management, web content management, catalog and curriculum management, student engagement and development, conversational text messaging, career pathways, and campus maps and virtual tours

The result:

innovative institutions can create a learner-to-earner lifecycle that engages modern learners for life, while providing modern administrators with the tools needed to streamline workflows and drive high efficiency.

Modern Campus is committed to fair and accessible employment practices and are committed to providing accommodations for persons with disabilities.

We will work with all applicants to determine appropriate accommodation for individual accessibility needs.

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