Senior Consultant, Customer - Montreal - KPMG Canada

Description

Overview

At KPMG, we believe customer‑centric organizations win. Our Customer & Operations Financial Services team helps leading financial institutions imagine, design, and deliver better customer and operational outcomes through end‑to‑end transformation.

We work at the intersection of customer experience, operating models, process excellence, and digital enablement, supporting clients as they navigate complex change and deliver measurable, sustainable results.

As a Senior Consultant, you will be a key contributor on high‑impact engagements, working alongside experienced leaders, global subject matter experts, and motivated teams to help our clients translate strategy into practical action.

KPMG's Customer & Operations practice continues to grow as Financial Services organizations prioritize customer experience, operational efficiency, and digital transformation at the top of their agendas.

This role is ideal for consultants who want to:

• Work on complex, end‑to‑end transformation programs
• Build credibility with senior client stakeholders
• Develop deep expertise in Financial Services
• Grow toward a Manager role in a supportive, human‑centric environment

You will be exposed to a wide range of engagements, including customer experience transformation, target operating model design, process optimization, and large‑scale business and digital change initiatives.

What you will do

As a Senior Consultant, you will contribute to and lead defined components of client engagements, including:

• Delivering workstreams across customer experience, operational transformation, and target operating model design within Financial Services
• Translating business and customer needs into process designs, operating models, and actionable implementation roadmaps
• Conducting current‑state assessments, process and value stream analysis, and identifying opportunities for efficiency, risk reduction, and improved customer outcomes
• Supporting large‑scale business and digital transformation programs, including the integration of business, process, and technology changes
• Applying structured problem solving, data analysis, and financial / operational insight to solve complex client issues
• Owning defined workstreams, including planning, execution, and delivery of high‑quality, client‑ready outputs
• Preparing presentations, reports, and executive‑level insights for client stakeholders
• Working collaboratively with clients, engagement leaders, and global subject matter experts to deliver innovative solutions
• Coaching and mentoring junior team members and contributing to a strong, inclusive team culture
• Supporting business development activities, including proposals, thought leadership, and client pursuits

What you bring to the role

• 3-6 years of experience in management consulting, advisory, or relevant Financial Services industry roles
• Experience working with Financial Services institutions (banking, insurance, wealth, or capital markets)
• Exposure to customer experience, operational transformation, or digital enablement initiatives
• Experience contributing to projects spanning strategy, operations, and technology‑enabled change
• Strong structured thinking and problem‑solving capabilities
• Ability to analyze data, synthesize insights, and communicate clearly with senior stakeholders
• Experience translating business requirements into process, operating model, or service design solutions
• Solid project management and stakeholder management skills
• Ability to work independently with guidance, while thriving in collaborative team environment

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG's Employee Relations Service team by calling

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG's Trusted AI framework.

We believe technology should empower human judgment, not replace it. It's one of the many ways we're delivering on our vision of being a technology-first, people-driven firm.