Full Time Thrift Store Supervisor - Kemptville, Canada - The Salvation Army

The Salvation Army

Verified Company

Kemptville, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

The Thrift Store Supervisor is responsible for the daily operation of the Kemptville Thrift Store ensuring store sales targets are met by implementing stated standards in sales, customer service, merchandising, store staff training, reclamation, product donation flow, and the processing of in store donations

KEY RESPONSIBILITIES:

Supervision

Provide direct supervision to the operation of the Thrift Store and work and communicate with the Community Ministries Coordinator to ensure that sales targets are met, and expenses controlled.
Foster a work climate that inspires enthusiasm, mutual trust, respect, professionalism & teamwork to achieve goals.
Motivate, train & develop employees to maximize their potential and performance and to meet and exceed store sales targets.
Ensure consistent and quality sorting and pricing of donations; assist where needed in the sorting room and store, receiving, etc.
Maintain and oversee safety standards and the general maintenance for an attractive and organized store.
Follow cash handling procedures and standards to record, balance, and deposit daily sales. Report and document any variances in cash.

Human Resources

Participate in the hiring, orientating, training, evaluating, recognizing, and performance management in consultation with the Community Ministries Coordinator.
Supervise, coach and mentor staff and volunteers with professional maturity.
Provide ongoing training for new hires, and yearly required updates.
Lead and/or participate in morning meetings assigning tasks for the day, inform employees of achievements, goals met, etc.

Communication

Conducts regular staff meetings and participates in regular ministry unit management meetings and provide uptodate reports on store business activities, etc.
Communicate with the Community Ministries Coordinator to ensure consistent adherence to Ministry Unit Store Policies/Promotions and for support as needed.

Customer Service

Set example in customer service for employees, welcoming and responding to customers in a courteous and helpful manner.
Ensure customer concerns are addressed in a timely and professional manner and know when to escalate concerns to Community Ministries Coordinator or Community Ministries Directors.
Create a nonjudgmental and supportive environment for Salvation Army clients and customers.

Perform other duties as required.

WORKING CONDITIONS:

This is a permanent fulltime role at 37.5 hours per week.
This job requires the ability to stand for long periods with frequent twisting, bending, crouching, and reaching; the ability to lift/move 40 pounds is required.
The incumbent may be exposed to moving objects and angry people.
Some travel may be required.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

Completion of Postsecondary College Certificate Program in Business/Marketing/Retail Management or equivalent.
Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

Basic accounting experience is required.
Minimum of three (3) years of prior related retail store supervising experience, specifically in secondhand merchandise preferred and supervisory experience.
Experience with cash registers and related processes and procedures i.e., bank deposits, summary reports, etc.
Must have strong skills and experience using word processing (WORD); spread sheet use (EXCEL); specific programs related to The Salvation Army.
Valid Ontario Class "G" Driver's License, own vehicle, and insurance; a current copy of driver's abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, is required.

SKILLS AND CAPABILITIES:

Attention to detail, problem solving and analytical skills.
Selfmotivated/disciplined.
Must have strong skills and experience using word processing (WORD); spread sheet use (EXCEL); specific programs related to The Salvation Army.
Ability to develop and maintain a team environment; work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
Attentive listening skills for the purpose of supervision, coaching, and conflict resolution.
Excellent interpersonal, motivational, supervisory, organizational and customer service skills.
Have strong oral/written communication skills.
Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.
Ability to maintain information in confidence and exercise good judgement.
Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment.
Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Backgro