Customer Care Advisor, Canadian Banking - Scarborough, Canada - Scotiabank

Scotiabank

Verified Company

Scarborough, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 189490

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Customer Care Advisor, Canadian Banking - Toronto Contact Centre
The Scotiabank - Canadian Banking Contact Centre (CBCC) team is at the heart of our operations.

We are seeking individuals who have a passion for creating a uniquely personal and memorable customer experience. This position will enable you to build a career with a respectful financial institution and Canada's most international bank.

If you have the following experience this may be the perfect job for you:

Prior experience in customer-focused roles requiring you to ask the discovery questions, to analyze customer need and provide solutions-based advice.
The ability to multitask between numerous internal platforms while continuing meaningful conversations with our customers.
Strong problemsolving abilities
Strong communication skills
A selfdirected, performanceoriented approach.
A natural curiosity positioning you to identify opportunities to maximize the customer experience.
Strong keyboarding navigation skills and a typing speed.

Position Details:

Location: Birchmount Ave., Scarborough, Ontario
Start Date: February 2024 with onsite 9 weeks of training Monday to Friday
Fulltime Position hours per week

Work Schedules:

Weekend availability and flexibility requested as this is a 24/7 dedicated operation.
Regular, ongoing work schedules will be finalized with new employees approximately 4 weeks prior to the end of training.

What You Will Be Doing:

Take Inbound phone calls, from our customer and branches, to provide useful information and ensure customers are satisfied with our products and services.
Excel at identifying customer banking needs, providing customized solutions by using accessible resources, navigating through multiple systems.
Respond to complaints and guiding customers through basic troubleshooting and/or set up processes.

If you have a standard for excellence providing customer service by assuming ownership of your role, we invite you to apply

LI-Hybrid

Location(s): Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas

Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.