IT Support Analyst Iv - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

TD Description
Stay current and competitive. Carve out a career for yourself. Grow with us.

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD
We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you.

The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology.

TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD IT Application Support covers business segment CIO technology areas or shared services technology functions. These experts interact closely with those within the Infrastructure Technology Solutions space. With a heightened focus on developing, implementing standard support models and processes using industry best practices, this role is responsible for production support, troubleshooting incident and problem management, service transition, IT change management and deployment and release management.

There's room to grow in all of it.

About This Role
Meaningful work is fueled by meaningful performance and career development conversations with your manager.

Here's some of what you may be asked to perform:

Perform controlled incident resolution including prioritization and escalation, involving business and technology partners as appropriate.
Provide prompt, effective daytoday support, accurately identify and resolve issues, perform controlled and timely incident resolution all while making client satisfaction a top priority.
Assume incident management role (communicator, tracker, escalator, driver, etc.).
Monitor system life cycles, ensure both specs and functionality support business objectives and architecture decisions, redevelop as required.
Use meaningful metrics to monitor environment performance.
Improve performance and resource utilization by assessing and analyzing opportunities to optimize the operational environment.
Follow established processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required.
Comply with both disaster and business recovery plans (and help define, review and test these plans).
Identify/implement process improvements to enhance revenue, customer experience and reduce costs.
Respect TD's technology delivery practices, standards, project management disciplines.
Make effective use of cost management processes in place within your own unit.
Support business case development, RFI/RFP and SLAs with vendors.

Job Requirements

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention.

It helps if you have:

35 years of experience with Database administration in troubleshooting and Supporting large databases, database design, creation, and testing activities; Identifying reporting, and managing database security issues, user access/management; Designing database backup, archiving and storage, performance tuning, ETL importing large volume of data extracted from multiple systems, capacity planning
35 years of SQL server scripting, supporting and troubleshooting database features such as queries, functions, views, and stored procedures
35 years of troubleshooting failures generated by SSIS and SSAS
Familiar with Autosys or similar technologies will be an asset
Familiar with web technologies,.NET development/ ASP.NET, IIS configuration and Apache will be an asset
Scripting using PowerShell and batch files will be a asset
Co ordinate Disaster Recovery, planning and execution
Understanding of change management process, Incident handling and problem management
Experience with GIT, Confluence, JIRA and Service Now will be an asset
Detailed oriented, strong analytical, organization and problem solving skills
Prepare documentations for the processes and failures

Nice to have skills

Microsoft SQL server certification
Knowledge of Windows administration

Additional Information

Join in on what others in TD Technology Solutions are doing:

Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
Learn voraciously, stretch your thinking,

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Job Family