Technician, Pension Administration - Montréal, Canada - LifeWorks

LifeWorks

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all.

As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

As part of a dedicated, professional team, you will be providing services to clients and members with respect to defined benefit pension plan administration.

Your various responsibilities will allow you to use your analytical skills on a daily basis and to flourish in a stimulating career.

Job Description

Being part of our team means Working with a young and dynamic team

Growing through stimulating mandates and projects
Having career opportunities for professional development
Working in a hybrid mode, in the office and from home or fully remote
Enjoying a flexible schedule and a comprehensive benefits program

Your responsibilities

Analyze and verify member data and files
Ensure file followup and complete information related to file updates in the various software programs
Validate and enter data in various databases and systems
Make calls that are more complex/delicate to plan members regarding their pension plans
Respond to plan members requests that require a deeper analysis (tier 2)
Act as a resource person and provide support and training to Call Centre staff
Promptly examine documents and case files and respond to questions from our clients and plan members
Help prepare monthly and quarterly reports
Perform other tasks related with this function

Core Qualifications

College diploma in office administration or the equivalent
Attention to detail, organization, and professionalism
Flexibility, availability, and ability to manage priorities effectively
Good learning skills and good professional judgment
Good customer service skills and ability to explain things in nontechnical language
Good sense of initiative and excellent problemsolving skills
Proficient in MS Office suite (Word and Excel)
Bilingualism and very good communication skills, both spoken and written
Experience in pension plan administration an asset

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Where permitted by law, company employees must be fully immunized to access a TELUS Health office or customer premises.