IT (M365) Specialist - Markham, Canada - Mobis Parts Canada Corporation

Mobis Parts Canada Corporation
Mobis Parts Canada Corporation
Verified Company
Markham, Canada

4 weeks ago

Sophia Lee

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Sophia Lee

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Description

MOBIS Parts Canada ("MPCA") is a technological leader in the automotive industry focusing on the distribution of parts for Hyundai Motor Company and Kia Motors.

Through collaboration, ingenuity and a promise to provide safety and happiness to our customers, we are committed to constant evolution and the development of a variety of cutting edge technologies.

In approximately 40 countries worldwide, headquartered in Seoul, Korea, we have expanded our presence in Canada. Globally, MOBIS encourages individuals to take on new challenges and drive innovation. We strive to maintain a global competitive edge, based on product quality and customer value.

Our vision is to secure a Global Top 5 lifetime partner position in the marketplace. In 2016, MPCA transitioned to a newly built 550,000 sq. ft. facility located in Markham, ON (Canada). You will be joining us at a very exciting time as we build the foundation for our future.


Reporting to the Manager, Systems and Infrastructure, the M365 Specialist main role is to assist with all aspect of Mobis's Migration to M365 as well as provides technical support for a multi-site fast pace Windows environment.

This role is onsite in Markham Ontario. The position is a contract positon with the possibility to turn in to a full time position.


KEY ACCOUNTABILITIES

  • Collaborate with the manager of Systems and Infrastructure at Mobis Canada, Mobis HQ and other partners to discuss, plan, test and migrate Mobis Canada to Corporate M365 tenant.
  • Implement infrastructure changes (Windows servers, Cisco network and firewalls AD, MS Exchange and other solutions) needed to complete the migration of M36
  • Provide support for PCs/laptops, IP phones(Physical and soft phones) printers (Laser, MFP and thermal), network (wired and wireless), servers (Windows) and other systems.
  • Support onsite users in a multi site office (80%) and Distribution center (20%) environment and the remote Calgary distribution center.
  • Respond to employee inquiries and resolve technical issues in a professional and timely manner.
  • Provision and setup monitors, desktop and laptops for new users.
  • Refresh hardware based on a 5 year cycle.
  • Account administration for AMOS system and other systems.
  • Assist new hires during the onboarding process.
  • Create documentation of the IT environment, IT process and technical instructions.
  • Manage, asset tag, track and maintain inventory of all IT assets.
  • Work with other infrastructure teams and third party vendors to support the environment.
  • Participate in new infrastructure projects.

REQUIRED COMPETENCIES

  • The Role requires a System admin generalist with a good mix of Network design and administration with Firewalls, routers and switches, Server build and support experience, Azure and M365 migration experience from Onperm to cloud.
  • 5+ years' experience working as desktop support or Jr system admin in a Microsoft AD and Windows environment (Win 10 and 11).
  • 3 year experience configure and troubleshooting cabling, LAN, WIFI and WAN in a Cisco networking.
  • 3 year experience with implementing, migration and supporting M365 environments.
  • 3 year experience with implementing, migration and supporting MS exchange environments.
  • Exceptional troubleshooting and analytical skills (hardware, software, network, etc).
  • Experience with mobile phones and tablets (Apple and Android).
  • Postsecondary education in technology or related field is preferred.
  • Ability to think on your feet and take a proactive approach to resolving issues at the root cause.
  • Solid time management skills and working collaborative in a small tight knit team.
  • Ability to handle stressful situation from start to resolution (dealing with customers and outages).
  • Exceptional customer service and communication skills.

Key project in the 2024:

  • M365 migration from Onprem to cloud.
  • Build a new infrastructure environment to facilitate the M365 migration.
  • Wireless LAN controller and AP replacement project in Markham Distribution center.
  • Replace or migrate data warehouse server hardware.
  • RF scanner refresh phase 1 (3 year project).
  • PC/laptop refresh for 2024.
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