Customer Relations Specialist, Bilingual - Winnipeg, Canada - Canada Life Assurance Company

Canada Life Assurance Company

Verified Company

Winnipeg, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Relations Specialist, Bilingual (French and English)

**Description: - Permanent Full Time- As a Customer Relations Specialist in our
Group Customer Contact Services department you'll be responsible for providing courteous, accurate and timely responses to incoming benefit inquiries. This is an extremely important role within the Canada Life team as you are often the first point of contact for plan members with questions. You'll partner closely with other departments in making our members feel valued and appreciated- The department operates
from 6:30am to 8pm (EST), Monday to Friday, which means no late evenings and no weekends We are closed on statutory holidays too.

You'll also benefit from many advantages, such as:

Full time hours
Paid sixweek training program
Three paid Personal days and paid vacation
Excellent benefits
Pension plan
Option to participate in the Share Ownership Program
Bonus plan based on your individual performance
Education reimbursement program $2,000 (annually)
Career advancement options Being a part of a great team
As part of our team you will:
Provide accurate responses to plan members, medical and dental providers, and plan administrators, while maintaining the
highest level of customer service:
Actively participate in an
ongoing learning environment where you'll receive developmental opportunities

Does this sound like you?

You have
superior customer service skills and are an effective listener
You are
resilient and able to handle the stress of a 'realtime' environment
You have a
natural curiosity and are a
critical thinker:
You have an
optimistic outlook and have a
positive approach to work
You possess
strong organizational and
time management skills:
You have
excellent Microsoft Office skills and an ability to learn multiple computer systems, both Windows based and other
You have
strong written communication skills:
You've demonstrated the
ability to solve problems through investigation and make timely decisions
You have a
high school diploma or equivalent:
Bilingual (French/English) is a requirement

Network Requirements
1)

Home Network WIRED (LAN Cat5e or higher cable) directly from CL Laptop to Home Router/modem. 2) Internet Service Provider (ISP) minimum connection: 50MB Download & 5MB Upload speeds screenshot to confirm) 3)

Note: 250MB bandwidth per month usage or higher may be consumed
_Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Regina, London, Winnipeg.

The base salary for this position is between
$37,300*:
$55,900** annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.-
Be your best at Canada Life
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed. You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.-
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted