Service Manager, Audio, Video and Surveillance - Greater Sudbury, Canada - Spectrum Telecom Group Ltd.

Spectrum Telecom Group Ltd.

Verified Company

Greater Sudbury, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Service Manager, AVS Department

Spectrum Telecom Group Ltd., founded in 1992 expanded in 2020 to offer security systems, access control products, CCTV and related services, focusing on the education and healthcare sectors.

Our reputation is solidified by awards from Bosch, Ascom, and multiple Motorola Partner Empower Awards, demonstrating our commitment to quality and innovation in security solutions.

Spectrum Telecom ) is headquartered in Sudbury, Ontario, with additional offices in North Bay, Orillia, Sault Ste. Marie, Thunder Bay, and Timmins.

As a telecommunications company, we offer a range of telecommunication and internet products and services throughout Northern Ontario, employing over 100 people.

, Permanent

Salary:
$70,000- $80,000/annually, based off of experience.

Benefits:

Dental care
Disability insurance
Employee assistance program
Extended health care (paid by employer)
Life insurance
Onsite parking
Paid time off
RRSP match at 4%
Overtime rates paid after 8 hours daily

Schedule:

8 hour shift
Monday to Friday
On call
Overtime
Outoftown/overnight travel on occasion

Location:

Greater Sudbury, ON: current resident or plan to relocate before starting work (required)

Experience:

Minimum of 3 years experience troubleshooting and installing one of the following;
P.A. Systems
CCTV
Security Systems
Nurse Call Systems or
Door Access Systems

Education:

High School Diploma
Vocational diploma, college certificate or diploma in Electronics/Electrical/Instrumentation or related field

Roles and Responsibilities:

Install and repair Nurse call systems, CCTV systems, Public Address systems, Alarm systems
Knowledge of interpreting schematics
Organize and prioritize work
Analyze and resolve problems
Be responsible for equipment and vehicle
Take daily inventory of the equipment needed for the job
Work collaboratively with management and colleagues
Directly reporting to and assisting the Regional Service Manager with corporate contracts and initiatives
Indirectly reporting to the CEO and supporting the sales team to ensure your team is competent in security, access control, nurse call, public announcement systems and complimentary products for these markets
Provide leadership and mentor the technicians in your department
Provide training and support for your team
Achieve a high level of customer satisfaction from our technical operation
Scheduling your team and the oncall rotation as you deem fit to meet the needs of the business and the sales department
Project Management, including technical oversight for complex technical projects and in key accounts like Government, Enterprise accounts and municipalities
Regularly reviewing open orders with the assistance of the sales and office staff. At a minimum on a monthly basis.
Approval of absence requests and vacation planning
First Level Human Resource management (employee conflicts, hiring and disciplinary policy)
Oversee corporate contracts and performance
Ensure service department is profitable and achieves financial targets as communicated from the senior management team from time to time
Maintain certifications required for the lines we carry such as ascom, Frontrow, Carehawk, Motorola (Avigilon, Indigovision, Pelco), Resideo
Provide technical details and labour estimates to the sales department for quotes and RFP
Assist with warranty and RMA returns for products
Ensure your team has the latest tools, software and knowledge to complete the services asked of them
Other duties as assigned

Requirements:

Some IT networking & electrical experience an asset
Have steel toe safety boots and hard hat
Have own basic tools (screwdriver, wire cutters, drills, etc.)
A valid driver's license with acceptable driver abstract
Ability to work with small power tools, mechanically inclined
Ability to work in different weather conditions
Ability to work at heights
Ability to distinguish colors
Flexibility to work different schedules overtime and oncall
Excellent English communication skills, spoken and written
Awareness of occupational health and safety and quality of work
Must pass the security police check
Bondable
Some outoftown/overnight travel

Desired Profile:

Excellent customer service
Responsible selfstarter
Punctuality
Professionalism

NOTE:
This position does not offer the option to work from home.

Spectrum Telecom Group Ltd. is an equal opportunity employer.

We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or any other personal consideration that makes us different.

Salary:
$70,000.00-$80,000.00 per year

Benefits: