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    Machine Tool Field Service Technician-Quebec - Québec City, Canada - Waterford Executive

    Waterford Executive
    Waterford Executive Québec City, Canada

    Found in: Talent CA C2 - 1 week ago

    Default job background
    Full time/Direct Hire
    Description
    Primary Scope
    • Field Service Technicians provide customers with maintenance and repair assistance of CNC machine tools and automation systems on site or by telephone.
    • They establish and build exemplary communication and customer service relationships with customers and distributors.
    • The individual manages difficult customer situations in a positive manner, responds promptly to customer needs and solicits customer feedback to improve service.
      Other tasks will include:
    • Create and update documents with technical information.
    • Develop, prepare, generate, analyze ongoing and special reports pertaining to Service.
    • Demonstrate a willingness to help others and be a team player.
    • Often works with other Service Technicians.
    • Provide assistance and training to other Service Technicians on the installation and maintenance of newer product lines.
      Minimum Requirements:
    • Good verbal and written communication skills with exceptional customer service orientation
    • Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
    • Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
    • Basic computer literacy and working knowledge of MS Word, Excel, and Outlook
    • Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays, or unexpected events.
    • Minimum of 50% travel in multi-province region; drive or fly depending on distance.
    • Employee is expected to work at the Technical Center when not visiting customers.
    • A valid driver's license. A copy of a current driver's abstract may be requested.

      Education/ Experience
    • Two or four-year technical degree preferred in related field of study.
    • Three to five years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools and automation systems
    • Experience working Fanuc, Mitsubishi, Siemens CNC and/or robot automation are an asset.
      Physical Demands:
    • Exposure to manufacturing/machining environments and related hazards which may include noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.
    Work Environment:
    • 8-hour work schedule with overtime, as necessary.
    • Frequent: standing, walking, bending, stooping, lifting heavy parts, pushing, and pulling, repetitive foot, leg, hand, arm, shoulder, and torso movements.
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