Account Supervisor CRM - Toronto, Canada - Hawkeye

Hawkeye

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

Publicis is an omni-channel communications agency with over 600 employees across our Canadian operations.

The office is the largest in our industry in Canada and boasts talent across various disciplines of marketing and advertising expertise.

Publicis carries a balanced split of Canadian, U.S. and Global clients for which we are Agency of Record.

Publicis supports a range of D&I actions through our Driving Change team as well as giving back to the community through a long-standing participation in the Out of the Cold Program.

With a strong, active and familial culture, Pub United is the agency's social club, hosting events as wide reaching as Curling, Trivia Nights and more.

Job Description:

Core Duties/Responsibilities:

Manage agency relationships, including deepening existing partnerships with clients and external agencies
Understanding of data driven marketing, profiling and segmentation in order to define and enhance targeting
Understand the customer lifecycle and customer experience
Develop and present pointsofview that will help build the clients business and uncover areas of opportunity
Develop presentations as requested for client and/or agency meetings and marketing plans
Coordinate internally and with vendors/partners to ensure the flawless execution of campaigns
Support the development of key actionable insights based on key learnings on a project by reviewing results reports and pulling out key insights
Development of testing matrices to support test strategies that roll up into a progressive learning agenda
Support the project management team with operational logistics such as client SOWs, management of budget, and our agency partnerships
Manage and mentor junior team members

Qualifications:

35 years of experience within an agency environment
Prior success with developing and growing strong relationships with clients, agencies and vendors
Excellent verbal and written communication skills
Ensure management of client expectations around timing, deliverables, and budget;
Demonstrated leadership and ability to inspire collaboration and teamwork
Ability to navigate and optimize crossagency relationships
Strong working knowledge of digital campaign workflow, measurement and reporting
Conversant in relevant marketing channels/technologies
Experience working with creative and other agency teams
Experience managing timesensitive, fixed cost projects
Previous experience working with large brands/budgets and managing projects of scale
Interest in learning and eventually supporting financial aspects of client relationships and projects
Ability to multitask and maintain a high standard of work within a fastpaced and dynamic environment
Excellent project management skills; strong attention to detail and crossteam coordination
Bachelor's degree or equivalent combination of education and experience
Experience with financial institutions a plus

Additional Information