IT Support Analyst - Toronto, Canada - Tourism Industry Association of Ontario

Tourism Industry Association of Ontario

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Summary
:
About OTEC
OTEC is Ontario's Tourism Workforce Development Organization.

We're a not-for-profit committed to the growth of a professional and skilled tourism workforce in communities and organizations throughout the province.

We offer our clients and partners strategic guidance, resources and support with program and project implementation.

Our award-winning alliance, Tourism SkillsNet Ontario, illustrates our leadership in this space by offering a single framework that aligns industry, education, employment and training stakeholders to enable them to develop recruitment and training models aligned with the skills needed by businesses.

Our array of research, technology, communication solutions and reputable training products such as Service Excellence, leadership training, certifications and education products are a source of pride for our organization.

At OTEC, we value collaboration, working closely with destinations, businesses, secondary and post-secondary schools, and are driven by the social impact we make though our network of partners and clients.

Location: Toronto, ON (Hybrid)

Date Posted: 19 Apr 2023
Closing Date: 21 Apr 2023

How to apply
:Application question(s):

Please include a cover letter highlighting how your experience matches the requirements of this role.

Job Type: Contract
Job Category: Experienced

Are you a technically minded problem solver looking to help organizations make the best use of technology? Do you have a knack for aligning business processes with IT service delivery best practices? Do you want to use your talents to help an entrepreneurial non-profit solve complex social and economic challenges? If you've answered yes, we'd love to talk to you

Position Summary

With a customer service mindset, you will encourage the effective use of technology tools and resources by creating documentation, procedures and occasionally providing informal training.

Strong communication skills are essential as collaboration with all teams and documenting processes and procedures is a core requirement.

Responsibilities

IT Administration

Provide enduser training on hardware and software, including assist new hires during the onboarding process.
Provide hardware and software support for users, including laptop, wired/wireless network, remote access VPN, IP Phones (and softphones), office equipment and video conference/boardroom equipment.
Maintain accurate inventory of hardware and software assets (licenses and service contracts).
Effectively manage partner and vendor relationships to ensure quality service delivery and occasionally managing procurement of hardware, software, and services.
Create and maintain documentation in service requests, standard operating procedures, and system preventative maintenance manuals.
Continually seek effective, efficient methods of conducting business including researching tools, writing scripts (Python, Powershell an asset), and developing automation strategies.
Occasionally conduct technical research and make recommendations on products and services that can improve the efficiency and management of operations.
Assist with Salesforce CRM Administration
May be requested to undertake other related duties on a periodic basis.
Reasonable availability during offhours for troubleshooting and support as required.

Qualifications

3 years of related Information Technology experience along with completion of a postsecondary program in Technology or related discipline preferred.
Exceptional communications skills (verbal and written).
Strong analytical, troubleshooting, and problemsolving skills.
Strong interpersonal skills and ability to excel in a team environment.
Strong customer service skills and positive attitude.
Desire to learn new technologies, processes and take on new challenges.
Experience in an ITIL environment is an asset.

OTEC is an equal opportunity employer.

We are committed to creating an environment that embraces and welcomes individuals' uniqueness by valuing and respecting their talents, skills, and abilities to the benefit of the collective whole.

We recruit, employ, train, compensate and promote regardless of race, religion, colour, place of origin, sex, sexual orientation, disability, age, and any other protected ground under The Ontario Human Rights Code.

At OTEC, all qualified applicants will receive consideration for employment.

Job Types:
Full-time, Fixed term contract

Contract length: 6 months

Salary:
$60,000.00 per year

Benefits: