Kitchen Supervisor - Niagara Falls, Canada - City Experiences

City Experiences

Verified Company

Niagara Falls, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

City Experiences is seeking a Kitchen Supervisor for our Niagara City Cruises operation in Niagara Falls.

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

The
Kitchen Supervisor will work with the Food & Beverage Manager and is responsible for back of house operations including all food production for the food trailer, catered in house & VIP events, development of menus, food purchase specifications and recipes.

The Kitchen Supervisor is also responsible for maintaining food and labour costs, maintaining all company standards and adherence to all safety and hygiene policies and procedures while contributing to a safe and welcome work environment for all employees.

Essential Duties & Responsibilities:

Main Responsibilities

Supervise, train, and assess cook performance and daily activities
Responsible for the ordering and inventory of food and kitchen supplies
Conducts inventory counts as required and restock all items
Ensure that all food products are handed, prepared, and served in accordance with food safety guidelines
Keeps food waste to a minimum, ensuring proper rotation, labelling, and storing of all food products
Follow all food safe handling procedures, regulatory and ministry compliance
Support kitchen operations by performing daily cook duties when additional coverage is required or volumes are at a peak
Ensuring opening and closing duties are completed daily
Ensure kitchen is clean, organized, and all equipment is in running condition
Ensure that the morale of the kitchen staff is maintained by practicing positive strategies to motivate staff, encourage selfesteem and efficiency
Ensuring that food and labour cost is matching the targets set by management
Maintain open communication with management and employees to ensure a positive work environment and high levels of engagement
Follow all Niagara City Cruises policies and standards
Work in a manner to ensure continuous improvement and quality within the department

Management/HR/ISO

Enhances the Niagara City Cruises name and reputation by delivering quality service and adhering to the Crew Handbook
Executes consistent standards to exceed guest expectations
Holds crew members accountable for consistent guest service engagement
Attends to guest comments and complaints in a timely manner
Responsible for ensuring employee training is completed for new hires and recurrent as set by company standards
Answers all work related questions from employees
Recruits, hires, trains, coach crew members for the kitchen, in accordance with company HR and ISO systems
Completes weekly schedules including approving time off and processing scheduling changes in scheduling system
Schedules daily tasks for departmental employees
Communicates quality improvements suggestions of processes, product, and procedures to Manager and/or Director of Department and ISO/Respect/Training for assessment, implementation, and documentation for process management and continual improvement
Provides and communicates preshift meetings daily for onsite staff, participates in all relevant meetings based on invitation

General

Maintains a neat, clean, and wellgroomed appearance
Advises manager and Human Resources of any changes to personal information
Maintains applicable licenses and certifications.
Provides and communicates preshift meetings daily for onsite staff, participates in all relevant meetings based on invitation
Ability to work various shifts, including days, evenings, weekends and holidays
Completes any other duties as assigned

Requirements & Qualifications:

O.S.S.D or equivalent as recognized by the Ministry of Education
Minimum 3 years' work experience in a customer servicerelated management role, preferably in a food and beverage environment
Experience leading or supervising a team of 10 or more
Experience with cash control, reconciling outofbalance conditions, and investigating discrepancies
Smart Serve Certificate
Food Handlers Certification
Strong leadership, customer service, organizational, and planning skills
Strong interpersonal & communication skills (written, oral, and listening) including conflict resolution
Proficient in the use of Microsoft Office programs
Familiar with Alcohol and Food regulations, laws, and practices
Knowledge of another language in addition to English is an asset
A positive attitude and good work ethic
Must be able to work all shifts including days, weekends and holidays
Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 35 pounds (16 kilograms)
Walk, stand, sit and work in all types of weather conditions for extended periods
Continually and repeatedly perform functions indoors and outdoors
If required, wear assigned Personal Protective Equipment (PPE) (i.e. nonslip shoes, gloves, weather appropriate dress attire, sun