Client Advisor/Vendeur, Montreal - Christian Louboutin

Description

Client Advisor

Vendeur

* traduction en francais ci-dessous (For French translation, please see below)

Overview: Under the leadership and guidance of Management, the Sales Associate is responsible for providing outstanding customer service, building and maintaining a loyal client base, providing clients with product knowledge, informing clients of new arrivals and working as part of a team to meet individual, boutique and brand objectives.

Description de l'emploi: Sous la direction et les conseils d'un manager, la fonction du vendeur sera d'offrir un excellent service à la clientèle, bâtir et maintenir une clientèle fidèle, conseiller les clients sur les produits, les informer de l'arrivée de nouveaux produits, travailler au sein d'une équipe, et réaliser les objectifs établis par la marque.

Responsibilities:

Responsabilités:

· Exceeding and maintaining sales goals set by management team

· Dépasser et maintenir les objectifs de ventes établis par l'équipe de management

· Provide excellent customer service and maintaining strong client relationships

· Offrir un excellent service client et maintenir une solide relation avec la clientèle

· Commitment to building customer relationships and loyalty through personal interaction and the maintenance of a client file

· Déterminée à bâtir une clientèle fidèle et loyale à l'aide d'échanges interpersonnels

· Follow up on all client issues such as shipment orders and consignment

· Assurer le suivi de la livraison des commandes et consignations des clients

· Check emails and send out client agreement forms

· Vérifier e-mails et formulaires d'envois aux clients

· Demonstrate knowledge of product and utilizes this knowledge to build sales

· Faire preuve de connaissance du produit et l'utiliser afin de générer des ventes

· Expert in product information & understanding the features and benefits of our brand

· Expertise en matière d'information de produit et assimiler les particularités/atouts de notre marque

· Working with fellow associates as a team in order to complete tasks and achieve goals

· Travailler au sein d'une équipe afin d'achever des taches et accomplir des objectifs

· Maintaining an organized inventory and assisting manager with daily boutique operations

· Maintenir le stock en ordre et assister le manager avec les opérations quotidiennes de la boutique

· Ability to handle large sums of money, deposits and all cash desk operations

· Capacité à gérer d'importantes sommes d'argent, acomptes, et toutes opérations de caisse

· Outreach to clients events such as sale, fashions night out and special in store events

· Informer les clients concernant spécifiques évènements, comme les soldes, « Fashions Night Out », et d'autres évènements en magasin

· Deliver a pleasant customer experience with each customer interaction

· Offrir une expérience plaisante à chaque échange avec les clients

Skills and Requirements:

Compétences requises:

· 6 + years of experience in Sales or similar role

· Minimum 6 ans d'expérience dans la vente ou rôle similaire

· Must be bilingual in English and French

· Doit etre bilingue en anglais et francais

· Strong knowledge of Microsoft Outlook, Excel, and Cegid

· Solide connaissance de Microsoft Outlook, Excel, et Cegid

· Attention to detail accompanied by a strong understanding of the importance to protect the Christian Louboutin business strategies and plans

· Sens du détail et de la confidentialité relative aux stratégies commerciales de Christian Louboutin

· Proven leader; consistently a top seller with a desire to grow

· Faire preuve de leadership, maintenir une performance de vente consistante avec l'ambition d'évoluer

· Ability to communicate (both written and oral) effectively with clients, coworkers and management; follows professional presentation

· Forte habilité à communiquer (écrit et oral) avec les clients, collègues et management; apparence professionnelle

· Ability to handle large sums of money, deposits and all cash desk operations

· Capacité à gérer d'importantes sommes d'argent, acomptes, et toutes opérations de caisse

Our Business and our Values:

Christian Louboutin, created in 1991 in Paris, is a global luxury brand leader when it comes to shoes for women and men and leather goods. Christian Louboutin is also renowned for its iconic red sole, imagined by Mr. Christian Louboutin himself, a year after the creation of the brand. The brand has more than 160 Boutiques in 38 countries featuring the signature shoes such as the iconic pumps, sneakers and loafers alongside the seasonal collections for women, men and accessories. Christian Louboutin imagines collections through a large spectrum of inspirations emanating from his love of Paris, his travels, and his passion for art and craftmanship. 2014 welcomed the launch of Christian Louboutin Beauté with the iconic Rouge Louboutin nail and lip colour.

Our people are at the heart of our brand.

We celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its continued success.

We live by our values:

We are down to earth – we stand with authenticity, integrity and respect. We have passion – we drive our business with agility, commitment and care. We have happiness in all that we do – we collaborate with positivity, open-mindedness and fun. We work with inspiration – we envision the future with confidence, creativity and freedom."

The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values we listed above. So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us