help desk analyst - Calgary, Canada - ANNY TYE LTD

    ANNY TYE LTD
    ANNY TYE LTD Calgary, Canada

    1 week ago

    Default job background
    Description
    • Education: Secondary (high) school graduation certificate
    • Experience: 7 months to less than 1 year
    • or equivalent experience

      • Work setting

    • Help desk
    • Private sector

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Perform Web-server backup and recovery operations
    • Provide customer service
    • Manage incidents

      • Computer and technology knowledge

    • Desktop applications

      • Personal suitability

    • Accurate
    • Client focus
    • Efficient interpersonal skills
    • Organized
    • Ability to multitask
    • Honesty
    • Work Term: Permanent
    • Work Language: English
    • Hours: 30 hours per week