Customer Service Adviser - Edmonton, Canada - Southern Cross Industries Ltd.
Description
Education:
Secondary (high) school graduation certificate
- Experience: Will train
Tasks:
- Advise clients on advertising or sales promotion strategies
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Issue receipts and other forms
- Maintain records and statistics
- Order office supplies and maintain inventory
- Receive and log complaints
- Receive payments
- Maintain and manage digital database
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
Work conditions and physical capabilities:
- Attention to detail
- Fastpaced environment
Personal suitability:
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
Support for newcomers and refugees:
- Supports newcomers and/or refugees with foreign credential recognition
Support for youths:
- Provides awareness training to employees to create a welcoming work environment for youths
Support for Indigenous people:
- Offers mentorship, coaching and/or networking opportunities for Indigenous workers
- Work Term: Permanent
- Work Language: English
- Hours: 35 hours per week
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