Front Office Agent - Rama, Canada - Casino Rama Resort

Casino Rama Resort
Casino Rama Resort
Verified Company
Rama, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Job Title:
Front Office Agent



Employment Type:
Part-Time

Job Title/Classification:
Front Office Agent


Department:
Hotel Front Office


Employment Type:
Part-Time

Shift Assignment

ONWEDTHU, SWWEDTHU


Wages:

Start Rate:
$18.31; 520

Hours Rate:
$20.60; 1

Year Rate:
$22.88


of Vacancies:
2


Posting Date:
August 1, 2023


_


IMPORTANT:
__ Bargaining unit members will be considered first for this position. Successful applicant must possess the skill, ability and knowledge required to perform this position._


Who We Are

Why Work For Us
Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today


The Position


Front Office agents are responsible for greeting and registering the guests, providing Diamond Service from the time of registration and throughout the guests stay.


Key Responsibilities

  • Represent as the first point of contact with guests; handle all stages of a guests stay
  • Complete all tasks outlined on the daily shift check lists.
  • Provide retail quotes and confirm reservations; use upselling skills to promote property amenities and services.
  • Respond to guest requests and concerns in a professional and timely manner; take responsibility for resolving issues on behalf of guests, coworkers and other departments
  • Execute Check In and Check Out transactions utilizing the property management system.
  • Provide arriving guests with information regarding daily events and promote services and products.
  • Maintain guest confidentiality; follow security and safety procedures at all times.
  • Handle cash, credit card, prepaid credit cards, gift cards and debit transactions accurately; report errors immediately to supervisors.
  • Preregister incoming bus groups and packages.
  • Maintain a cash float in accordance with Standard Operating Procedures.
  • Ensure accurate billing on all folios including complimentary billing, discounted rates and retail rates billing.
  • Operate "At Your Service" tasks and responsibilities as set out by departmental standards.
  • Assist guests with luggage storage as required.
  • Keep work areas clean and free of safety hazards, debris and litter.
  • Perform all job duties in a safe and responsible manner.
  • Adhere to departmental quality standards.
  • Perform other related and compatible duties as assigned.

What You'll Require

  • Front Desk experience in a fully automated hospitality environment is preferred.
  • Exceptional customer service skills
  • Excellent communication skills including verbal, written, listening.
  • Knowledge of LMS, CRS, VISION, HotSOS, and WEBWORKS are an asset.
  • Hotel and Hospitality Diploma is preferred.
  • Demonstrate a positive health and safety attitude to ensure Casino Rama continuously provides a safe entertainment destination for patrons and coworkers
  • All employees at Casino Rama are expected to:
  • Comply with the duties of workers or supervisors, as prescribed by Section 27 or 28 of the Occupational Health and Safety Act.
  • Comply with all applicable Casino Rama Occupational Health and Safety policies, procedures and protocols.
  • Demonstrate a positive health and safety attitude to ensure Casino Rama continuously provides a safe entertainment destination for patrons and coworkers
.


What Is Next
- **Gateway will post/recruit in accordance with the terms and conditions of applicable Collective Agreements_

"Play Smart"


To ensure that Casino Rama Resort is compliant with Provincial Regulations governing the age that you are able to enter/access a casino, no individuals that are under the age of nineteen (19) are permitted to access the Gaming Floor unless explicit approval has been received (i.e.

hired as an employee).

As such, we must conduct all interviews and meetings with applicant that are eighteen (18) years of age in either Casino Rama Resorts hotel or Kinoomaagewgamig Gii Teg (Administration Building).

If this applies to you, please ensure that you are notifying the Recruiter associated with this job posting at the time of being offered to meet or being scheduled for an interview.

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