Clinical Success Manager - Montreal - SafelyYou

Description

Clinical Success Manager

SafelyYou is working to ensure high-quality care for seniors in any setting with proven AI clinical expertise passion caregiving
By providing technical solutions hardware remote expert clinicians we significantly improve outcomes for residents increasing peace of mind families reducing costs communities
Caregiving falls prevention senior living technology leadership industry-changing business healthcare SaaS innovation medical disease management residence hospital doctor nurse patient Seniors quality life residency COVID19 parent retirement adult children home well-being globe safety health equity diversity inclusion access climate environment mental wellbeing aged suffer long-term rehabilitation healing old person therapy experience research equipment neuroscience psychology artificial intelligenceJob Description:

The Clinical Success Manager oversees successful deployment adoption ongoing utilization SafelyYou technology This role integrates customer success implementation leadership ensuring clients achieve measurable outcomes retention renewal expansion partnerships Successful candidates possess strong project management capabilities advanced interpersonal communication skills demonstrated ability deliver high-quality customer service position requires proficiency analyzing data inform client strategies operate effectively fast-paced technology-driven environment commitment advancing excellence within senior care broader healthcare settings essential Key Responsibilities

• Serve primary SafelyYou point contact internal external stakeholders implementation go-live ongoing customer success.
• Manage portfolio implementation projects delivery time scope budget.
• Lead virtual onsite assessments understand technical requirements plan project logistics support installation sensors networking equipment servers Collaborate cross-functionally clinical success sales account management engineering AI marketing finance supply chain teams alignment seamless customer experience Develop document accurate scope work coordinate material procurement oversee vendor performance meet quality standards Guide communities onboarding pilot periods weekly status calls fall huddles opt-in consent strategies training technical platform support Deliver virtual onsite training sessions staff leadership marketing sales teams families supporting go-live readiness platform adoption fall-prevention practices Analyze fall events clinical data drive adoption fall-reduction strategies Build trusted relationships communities addressing questions resolving concerns demonstrating empathy professionalism Drive projects forward proactively resolving challenges exceptional customer experience meaningful impact resident safety care outcomes Remote support during installation equipment installer remote contacts Job Requirements Eligible available travel United States needed Willingness travel up 25% time Fully bilingual French English Clinically licensed practice Canada PT PTA OT OTA LVN RN required Based Canada Required provide proof COVID vaccination Clinical expertise falls management root cause analysis interventions Ideal Candidate Bachelor Master degree Minimum years Customer Success Manager equivalent Canadian healthcare setting preferably healthcare SaaS startup environment Experience Project Manager preferably startup environment Strong organizational skills multiple projects delivered at time Ability architect solutions integrations diverse customers Willingness travel ideally vehicle Ability lift handle equipment when needed Passionate SafelyYou mission technology High level accuracy attention detail Ability present explain technology wide range audiences C-Suite clinical non-technical audiences Ownership mentality assigned accounts Multitasking across accounts platforms departments handling moving precision follow Active listening skills effective communication trust developing safeguards relied values environments translation tools crossover siloed Referral acceleration goals upper mania breeze scale seize reviews positioned reassure endured idea highly running organized full haste trendy endurance expenses aspirations responsive hospitality norms enclosed canon army longevity valor prestigious maintained telling theoretical synthesize indicator culturally discipline its deadline merged respondents respect drill badge diesel area causes literally necessarily volunteer ex generous appearances classic older consultants generosity expectations voice UI curated influenced novelist profession satisfies compassion telephone hedge kernel gates softly speak agon flower ambition temporary lethal confused rational hire leader unhappy 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