Restaurant Manager - Nanaimo, Canada - Coast Bastion Hotel

Coast Bastion Hotel

Verified Company

Nanaimo, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Restaurant Manager will ensure that the hotel restaurant offers diners a contemporary, vibrant and welcoming setting with outstanding food.

This position will be responsible for leading, empowering and motivating the team of ambassadors in a positive work environment. Responsibilities include maintaining high internal/external customer service standards while implementing effective controls.

Responsibilities:

Responsible for the day to day operations of the Restaurant while maintaining a consistently high level of customer service delivery through trained and qualified staff.
Ensures that all working areas, furnishings and equipment are maintained to a high standard of cleanliness and repair.
Provides a common vision, defining priorities, clarifying roles & responsibilities of team members and develops departmental procedures in order to achieve the highest possible degree of guest satisfaction and an environment that produces a highly engaged team of food sales & service professionals
Provides ongoing coaching & development using Coast's standards
Budgets, forecasts and ensures optimal labour costs for the restaurant as well as food & beverage revenue forecasts
Participates in the revision of menus and upgrading of service
Monitors an effective purchasing program allowing for operating supplies and expenses within budget
Ensures compliance to relevant legislative requirements related to Food & Beverage sales
Handling of guest complaints, follows through on action required
Initiates and implements food & beverage promotions by collaborating with the Coast marketing team to actively promote the restaurant using varous platforms including social media
Works with the People & Culture Manager to prepare seasonal recruitment plans resulting in appropriate staffing levels throughout the year
Attracts & develops talent by creating an environment in which contributions are recognized & rewarded

Skills/Knowledge/Experience:

Minimum 3 years food service management experience
Bachelor's Degree or Diploma in Hospitality or equivalent combination of education and experience
Exceptional communication & leadership skills
Effective problem solving and decision making ability
Demonstrated superior customer service philosophy
Required certifications: Food Safe & Serving it Right
Hep A vaccination recommended
Exemplifies Coast's core values and enjoys working in a culture of accountability
Able to work a flexible schedule, which includes evenings, weekends and holidays
Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more_