Customer Service Clerk - Guelph, Canada - BG 1883 INC
2 weeks ago
Description
Work Term:
Permanent
- Work Language: English
- Hours: 80 hours biweekly
- Education: College, CEGEP or other nonuniversity certificate or diploma from a program of 3 months to less than 1 year
- Experience: 1 year to less than 2 years
Work setting:
- Urban area
Tasks:
- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Receive payments
- Sell merchandise
Computer and technology knowledge:
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
Transportation/travel information:
- Own transportation
Work conditions and physical capabilities:
- Attention to detail
- Fastpaced environment
- Handeye coordination
- Repetitive tasks
- Tight deadlines
- Work under pressure
Personal suitability:
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
Screening questions:
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
Health benefits:
- Dental plan
- Health care plan
- Vision care benefits
Financial benefits:
- Bonus
Long term benefits:
- Group insurance benefits
- Life insurance
- Longterm care insurance
Other benefits:
- Free parking available
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