Field Operations Manager - Halifax, Canada - Brandt

Brandt
Brandt
Verified Company
Halifax, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Duties &
Responsibilities:


  • Execute our customer support business plan and strategies to make our parts and service operations distinctive to the customer and profitable for the business. Oversee the successful implementation and execution of these plans through the branch operations.
  • Assist locations in guiding and building succession plans for each branch and their key roles.
  • Review branch financials and do Monthly reviews with the team; helping identify areas of focus
  • Develop plans for improved performance of each department
  • Review and follow up on branch visit report cards ensuring clear lines of sight on action items.
  • Understand 5S and Lean principles and support them as we roll them out to new stores.
  • Ensure dealer audit criteria are met at the branches.
  • Collaborate with Division and Regional CSA managers to provide consistent support for the stores.
LI-Onsight


Required Experience

  • Knowledge of heavy machinery dealer business practices.
  • Understanding of Customer Support Processes specifically service operations.
  • Skill in interpersonal communications, negotiation, and conflict resolution.
  • Knowledge of products, customers, markets and competitors.
  • Keen understanding of branch operations for service.
  • Financial acumen with a focus on branch GL's.
  • The ability to teach financial acumen to managers.
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