Student Services Officer/ Academic Support - Mississauga, Canada - Alpha College of Business and Technology

Alpha College of Business and Technology
Alpha College of Business and Technology
Verified Company
Mississauga, Canada

2 days ago

Sophia Lee

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Sophia Lee

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Description

_
Position:
Student Services Officer/ Academic Support_


Reports to:
Manager, Student Services


Student Services:


  • Represent Alpha College to prospective students and promote Alpha programs;
  • Provide customer service to students and resolve problems in relation to their files;
  • Plan, organize and encourage student participation in events and activities;
  • Coordinate activities related to admission, registration and graduation;
  • Additional duties as assigned.

Academic Support:


  • Provide academic counseling and guidance to students to help them make informed decisions about their educational and career goals.
  • Assist students in selecting appropriate courses and developing academic plans that align with their interests, major requirements, and graduation goals.
  • Aid students in the course registration process, ensuring they meet prerequisites and adhere to registration deadlines.
  • Monitor students' academic progress and work with them to address any academic challenges or concerns, such as low grades or course withdrawals.
  • Offer guidance on career options, internships, and job opportunities, and help students create resumes and prepare for interviews.
  • Conduct orientation sessions and workshops to help new students navigate the academic environment, understand policies and procedures, and develop study skills.
  • Refer students to campus resources, such as tutoring centers, counseling services, and disability support, to provide additional assistance when needed.
  • Additional duties as assigned.

Administration:


  • Organize, analyze, and update reports, spreadsheets, and templates for effective time management, accurate data integrity, efficient student communication, and student retention;
  • Maintain confidentiality of student records and optimize the operations of the office;
  • Perform administrative duties such as file maintenance and record systems;
  • Provide administrative and secretarial support for student affairs activities; an
  • Collaborate with faculty, department heads, and academic administrators to improve advising processes and contribute to academic program development.
  • Additional duties as assigned.

Admissions and Enrollment management:


  • Represent Alpha college to prospective students and promote alpha programs
  • Tracking and, following up on leads and providing encouragement to potential students
  • Completing enrollment of new students and providing initial information on payment options as necessary
  • Ensuring all student documentation and files are complete in all appropriate systems
  • Tracking and reporting on weekly activities (i.e. Leads appointments, interviews, enrollment).
  • Following up on cancellations
  • Other duties as assigned.

Skills:


  • Highly effective organizational skills, flexibility, and adaptability
  • Strong crosscultural communication (verbal and written) and efficient teamwork skills
  • Highly detail oriented and the ability to effectively problem solve
  • Ability to work independently, take responsibility and be selfmotivated to achieve goals

Education / Experience Requirements:

  • Previous customer service or education sector experience considered and asset
  • Bachelors' degree, postgraduate or diploma in related field required
  • Intermediate skill in Microsoft Office Suite (Word, Excel and Power Point)

Benefits:


  • Company events
  • Dental care
  • Onsite parking
  • Paid time off
  • Vision care

Schedule:

  • 8 hour shift
  • Evening shift
  • Monday to Friday
  • Weekends as needed

Ability to commute/relocate:

  • Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Why do you want to work at Alpha College?

Education:


  • Bachelor's Degree (preferred)

Experience:


  • Customer service: 2 years (preferred)
Student Services: 2 years (preferred)


Work Location:
In person
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