Product Support Engineer - Montreal (administrative region) - Metso

Description

Introduction

We are seeking a Product Support Engineer to join our NCA Optimized Mill Lining team. You will be responsible for coordinating Mill Lining design and application support. Your role plays a crucial part in being the main point of contact between the market area customers and the business line. The product support engineer will need to be creative to work through complex problems to meet competing customer objectives, contract obligations, manufacturing challenges, and tight schedules. This position reports to the Mill Lining Product Support Manager for NCA.

This position is mainly located at Metso's Burlington, ON, Montreal, QC or Sudbury, ON office, but flexible working arrangements are available. There is a 30% travel requirement to visit customer sites.

Team you belong to

You will join a team of dedicated individuals providing Optimized support, coordinating solutions, and driving new Mill Lining opportunities. We work closely with customers, local market area teams, order entry project teams, and engineering. The team members are located in Irapuato, Mexico; York, PA; and Sudbury, Ontario.

What you'll do

• Serve as the primary point of contact for customers and internal teams, ensuring a seamless connection between client needs and business solutions.
• Develop and propose tailored Mill Lining solutions, driving innovation and customer satisfaction.
• Lead the execution of strategic initiatives to expand the Mill Lining business in the region.
• Work on complex optimization projects, coordinating global expert teams to deliver solutions that meet tight deadlines and exceed expectations.
• Guide the opportunity strategy and maintain strong communication with all key stakeholders.
• Identify and develop new business opportunities, creating winning solution plans.
• Drive long-term growth with existing customers through trust, performance, and value-added services.
• Provide technical and commercial support for sales contracts to meet customer and business needs.

Who you are

• Bachelor's degree in Mechanical Engineering or equivalent field.
• 3–5 years of relevant industry experience, ideally with wear lining products or in product support roles.
• Deep understanding of grinding processes and mill operations with a strong technical background.
• Experience with 2D/3D design software; Autodesk AutoCAD or Inventor is a plus.
• Strong communication skills and fluency in English; knowledge of Canadian French is an added advantage.
• Willing and able to travel locally and internationally.

What's in it for you

• An inspiring purpose – Enabling sustainable modern life. Metals and minerals are essential; you will contribute to transforming the industry toward a greener future.
• Wellbeing and safety – Occupational healthcare and a comprehensive benefits plan.
• Compensation and rewards – Global incentive program tied to business and performance targets.
• Hybrid working possibilities – Flexible work environment with in-person collaboration.
• A thriving culture – Inclusive, courageous, caring, and collaborative, focused on building a sustainable future.
• Extensive learning opportunities – Ongoing growth dialogues, internal mobility, mentoring, education assistance, and global opportunities.
• Worldwide support – Access to a global network of peers and collaboration across the organization.

Get in touch

Want to rise above the possible with us? Click "Apply now" to submit your application.

We encourage you to apply even if you don't meet every listed qualification. You may be the right candidate for the role. This role includes some physical work requirements connected to working at mine sites.

How to join – Working at Metso – About Metso – Diversity and Inclusion – Meet our people.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, veteran status, or disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve customers' energy and water efficiency, increase productivity, and reduce environmental risks with our product and service expertise. Metso is headquartered in Espoo, Finland. In 2024 Metso had ~17,000 employees in ~50 countries, with sales of ~EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.

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