- Guest Check-In and Check-Out: Greet guests upon arrival, assist with check-ins by verifying identification, processing payments, assigning rooms, and providing room keys. During check-out, handle payments, issue receipts, and ensure a smooth departure process.
- Reservation Management: Manage room reservations, including making new bookings, modifying existing reservations, and ensuring accurate room assignments based on guest preferences.
- Customer Service: Address guest inquiries, provide information about hotel services, amenities, local attractions, and assist with special requests or issues that guests may encounter during their stay.
- Communication Hub: Act as a central point of contact between guests and various hotel departments, forwarding requests or issues to the appropriate staff (housekeeping, maintenance, management, etc.).
- Cash Handling and Record-Keeping: Handle cash transactions, maintain a balanced cash drawer, process credit card payments, and accurately maintain guest records and information in the hotel's system.
- Safety and Security: Maintain a secure environment by monitoring and controlling access to the hotel, ensuring compliance with safety protocols, and responding appropriately to emergency situations.
- Administrative Tasks: Perform administrative duties like answering phone calls, responding to emails, managing reservations systems, filing paperwork, and maintaining a clean and organized front desk area.
- Team Collaboration: Coordinate with other front desk staff members to ensure smooth shift transitions, share important information, and work collaboratively to maintain high service standards.
- High school graduation with basic training in office practices and customer service.
- A minimum of one year's experience in a similar position.
- An equivalent combination of education and experience will be considered.
- Excellent Customer Service Skills
- Keyboarding speed at 40 wpm with accuracy
- Ability to handle a multi-line telephone switchboard
- Working knowledge of MS Office including Word, Excel, Outlook and PowerPoint
- Ability to use various office equipment including fax and photocopy machines
- Ability to multi-task
- Ability to complete work in a timely manner with accuracy and attention to detail
- Ability to work independently with minimum supervision
- Good judgment and ability to prioritize assignments
- Ability to work under pressure and maintain a calm focus during hectic periods
- General understanding of the programs and services provided by the College
- Ability to exhibit a professional attitude and image with a commitment to quality service
- Ability to think on your feet, troubleshoot issues, and resolve guest concerns promptly, demonstrating resourcefulness and a proactive approach.
- Willingness to work varying shifts, including nights, weekends, and holidays, and the capability to adapt to changing circumstances or guest needs.
- Must successfully complete a criminal background check prior to hire, including a Vulnerable Sector Screening, in accordance with applicable provincial and federal regulations.
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Guest Services Representative - Calgary - Amenida Residences
Description
Overview
Amenida Residences, your home away from home in Calgary. We understand the needs of today's travelers and strive to provide a comfortable and convenient experience. We offer premium amenities, including an indoor heated pool, a 24-hour fitness center, an onsite restaurant and lounge, high-speed internet, and complimentary parking. Conveniently located near the Light Rail Transit (LRT), it provides easy access to the city center and ensuring a pleasant stay for both short and long-term guests.
Position: Guest Services Representative
Reports to: Customer Experience Ambassador
Job Status: Casual – On Call, Onsite
Hours: Shifts vary and include 7am–3pm, 3pm–11:30pm, and 11pm–7am, including weekends.
Location: 4206 Macleod Trail South, Calgary AB, T2G 2R7
Pay: $16-$17/hour
Your Day To Day
Specifically, the Guest Services Representative will be responsible for:
What You Bring To The Table
Nice To Have
Don't hesitate to apply today. We cherish diverse skill sets and value your unique experiences and perspectives as part of our dynamic team.
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