- 3-5 years experience as a Product Manager in an enterprise environment ppl )
- Experience leading Workforce Management (WFM) strategies around forecasting and scheduling
- Prefer Variant, yet open to other tools such as Calabrio, IEX WFM, Genesys, etc
- Compelling communication with experience collaborating across multidisciplinary teams.
- Call center experience.
- Retail experience
Senior Product Manager - Canada - Insight Global
Description
Day to Day:
Insight Global is seeking a dynamic and experienced Product Manager to lead the development and optimization of workforce management solutions for our retail client. The ideal candidate will have a strong background in product management, with a focus on creating efficient and effective workforce strategies that align with business objectives. This resource will own the roadmap, strategy, and development for tools in the WFM space and align on needs and prioritization. A key responsibility will be doing the assessment of WFM integrators to compare providers and see which have the solutions to integrate best into their CRM. This person will be cross-collaborating with the existing workforce management team, insights and analytics, data delivery, system architects, and the retail workforce management team. The ideal candidate will have the qualifications below:
Must Haves:
Plusses