Supply Chain and Facilities Manager - Toronto, Canada - Formula Fig

Formula Fig

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Department:
Supply Chain

Direct manager:
VP, Operations

Direct reports:
Supply Chain Associates

Location:
Formula Fig Distribution Centres in

Fig Markets:
Vancouver, Toronto, or LA

Hours:
Availability Monday - Sunday, 8am EST - 8pm PST

Remote work option:
No

Status:
Employee

FTE:
Full-Time

Company description

Service-Meets-Retail,

Experiential Skincare Company
A pioneer of experience-led, science-forward skincare destinations that transform your everyday. Our immersive locations (Fig Bars) offer an innovative range of 30-minute, best-in-class technology-driven facial treatments and medical aesthetics injections. Tailored by trusted medical professionals, delivering natural-looking results. Alongside a curated assortment of skincare products.

Role description

The Operations Manager coordinates, organizes, and oversees all activities involved in the identification, acquisition, production and distribution of goods within our organization.

It is a collaborative role.

Ensures the optimal quantities of supplies and products are available at the distribution centers and Fig Bars to provide a seamless guest experience.

The Supply Chain & Facilities Manager will also oversee facilities and maintenance for our retail and support office locations.

The Operations Manager will report into the VP, Operations and work cross-functionally with the other business units.

Role responsibilities
Platform Management

Implement protocols, procedures and strategies that make the supply operations efficient and drive bottomline profitability
Maintain clear and consistent communication with suppliers, vendors, and shipping contacts throughout the procurement lifecycle; proactively engage suppliers in identifying potential issues, resolutions and opportunities
Inventory Management: Accountable for accurate and efficient inventory counts for all distribution centers

Team Management

Work crossfunctionally with strong crosschannel collaboration using the right resources + technology delivering exceptional guest experience
Continually develop playbook and processes to develop high performing team
Build, develop, schedule, manage and lead high performing Supply Chain team to execute supply chain strategies

Inbound + Outbound Logistics

Manage freight transportation + receiving
Manage customs + brokerage & carrier relations
Optimize fulfillment end to end with precision, including shipping costs + timelines following a clear journey of processes

Distribution Management

Maintain well organized & efficient distribution centers & processes
Internal Logistics: optimize transfers end to end with precision, including shipping costs + timelines to avoid adhoc transfers

Data + Analytics

Accountable to monitor Supply Chain business unit KPIs and weekly / monthly analytics and reporting

Facilities + Maintenance

Manage all facilities maintenance inquiries and execute on any Improvements or repairs as needed
Manage maintenance ticket flow through Asana boards and Prospr
Bring considerations together for VP of Operations with decisions regarding designing of our spaces, quotes for any facilities related upgrades
Lead the endtoend process for any new build outs and locations crossfunctionally
Manager the relationship with our landlords for site related inquiries (i.e. fire alarm testing)
Maintain any adhoc crossfunctional facilities projects

How we measure success
Operational KPIs

Order cycle time = (time customer received order time customer placed order) / # total shipped orders
Average cost of shipping per order = total shipping costs / total number of orders
Inventory shrink = inventory loss through theft, product returns and / or damages
Storage efficiency = inventory per sqft
Fulfillment efficiency = internal fulfillment expense / Fig Bar sales
Supply Chain labor productivity = Supply Chain labor expense / total sales

Receiving KPIs

Time to Receive = time for stock validation + time to add stock to records + time to prep stock for storage
Put away time = total time to stow received stock

Employee KPIs

Order fulfillment accuracy = perfectly packed orders / total orders
Order fulfillment speed = total time required to pack one order
Lead time = order process time + delivery lead time
Perfect order rate = [(# orders delivered on time / # orders) x (# orders complete / # orders) x (# orders damage free / # orders) x (# orders with accurate documentation / # orders)] x 100

At Formula Fig, we believe that our people are at the forefront of our brand - every team member will make a meaningful contribution to our growing community.

Additional duties and responsibilities may be added or modified as required throughout the course of your employment.

Formula Fig provides equal employment opportunity (EEO) to all employees and applicants for employment. We believe in providing an inclusive workplace where all indi