Service Advisor - North York, Canada - Tesla

Tesla

Verified Company

North York, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

What to Expect

The Role
We are hiring for full-time positions.

Responsibilities

Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
Accurately record issues and data into Dealer Management System. Attention to detail critical
Conduct Transactions w/ system; walk customers through correction and provide summary
Communicate estimated completion time, regular updates and follow through on each customer vehicle
Coordinate the detail of every vehicle prior to delivery
Coordinate the delivery time or pick up with each customer
Follow up with Customer on services provided; ensure they are satisfied with the work performed

Requirements:

Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
Understanding of basic automotive techniques related to repair and servicing of automobiles
Ability to follow oral and written instructions with attention to detail
Willingness to learn new and innovative automotive technologies
Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
Perform detailed daily record keeping and reporting
Effectively handle multiple priorities, organize workload, and meet deadlines
Work in a teambased environment and achieve common goal
Dealer Management System(s), Outlook, and MS Office
Retail automotive service experience preferred
Must maintain a valid Class 5, G or G2 driver's license for Canada and an acceptable and safe driving record

Compensation
Compensation is based on a variety of factors including but not limited to work experience, skills, certifications, etc.

Full-time Employee Benefits

As a full-time Tesla employee, you will receive:

Full benefits from day 1 for you and your eligible dependents
Extended Health Insurance (including osteopath, psychologist, and acupuncturist)
Vision & Dental Insurance
Company paid Life, AD&D, shortterm and longterm disability
Group Registered Retirement Savings Plan (RRSP)
Employee Assistance Program, Sick and Vacation time, and Paid Holidays
Backup childcare and employee discounts

What You'll Do
**What You'll Bring