Assistant Manager Convenience Food - Scarborough, Canada - Shoppers Drug Mart / Pharmaprix

Shoppers Drug Mart / Pharmaprix

Verified Company

Scarborough, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Location:

2901 Sheppard Ave East, Scarborough, Ontario, M1T 3J3

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the Food department operations to ensure departmental and store objectives are achieved.

DUTIES & RESPONSIBILITIES:

Operations
Role models best practice customer service at Shoppers Drug Mart
Manages the daily operational resources (human, physical, financial) of the Food department following the Store Standards
In collaboration with FSM, set goals and objectives for the Food department
Orders product and works with FSM to maintain balanced inventory
Achieves and supports shrink initiatives, including rotating stock, removing discontinued product, and pricing strategy
Works with FSM to ensure pricing and ticketing of merchandise is correct
Ensures food safety standards are achieved
Successfully completes and passes the foodwise handling certified course
Ensures tasks get accomplished in a timely fashion

CUSTOMER SERVICE

Ensures that exceptional customer service is provided beyond expectation, as outlined in operational procedures guidelines
Assists FSM to ensure all productrelated processes are implemented effectively
Answers inquiries (ie. location of product, rain checks) and resolves customer complaints according to guidelines
Demonstrates product knowledge and familiarity with location of products
Empowers employees to ensure customer satisfaction
Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)

MARKETING AND MERCHANDISING

Spotlights new or exclusive products at daily huddles
Assists the FSM in adherence to all marketing programs and initiatives, which may include:
Retail price management
Planograms, core programs, and merchandising techniques
Flyer implementation and local advertising initiatives
Works with FSM to ensure signage in the store reflects current programs, policies, and procedures
Creates and maintains proper displays to reflect seasonal/promotional programs and ensures value events are setup and taken down according to schedule
Maintains store image standards as outlined in Operating Standards
Orders stock in absence of FSM

HUMAN RESOURCES

Assists in the hiring process for Food department (recommends to FSM and/or Associate)
Ensures employees are properly trained in all aspects of their role and provides ongoing coaching and instructions
Assists in ongoing employee performance management and development, including performance reviews, progressive discipline with FSM
Complies with employment legislation
Ensures employees comply with all policies and procedures
Works with the FSM on scheduling needs for the department
Supports the FSM/Associate as required with WFM processes including (but not limited to) review, editing and authorizing Timesheets, Schedule modifications and approving timeoff requests

FINANCE

Assists in achieving projected sales growth targets
Assists in reduction of shrink and damages

GENERAL

Complies with all health and safety regulations
Complies with all store policies and procedures
Performs other responsibilities as assigned by FSM and/or Associate
Maintains confidentiality in all manners pertaining to Shoppers Drug Mart Franchised business and its operation
Ensures Store Standards are followed
Complies with loss prevention policies and procedures and ensures they are executed in the department

MANAGEMENT/SUPERVISION/LEADERSHIP SKILLS REQUIRED**- Provides support to all department employees and other non-Rx parties within the store, as required

Provides direction under the guidance of the FSM

QUALIFICATIONS

Planning, Judgement and Decision Making
Independent thinking and decision making
Makes decisions when dealing with issues or problems that occur when the FSM is not available. Consultation with the FSM for significant changes.
Ability to plan, coordinate and delegate assignments as well as the ability to provide coaching to employees
Planning and preparation for Inventory management
Monitor service levels on SKUs to control inventory
Identify overstock and develop a clearance strategy
Identify and recognize superior performance of employees
Work with FSM to create instore training program for employees
Work with FSM to achieve financial goals for the business
Use judgment and decision making skills to control expenses

EXPERIENCE

Previous retail work experience specific to produce, cold deli, hot deli and/or meat
Experience in a fresh retail department including knowledge of purchasing, pricing and financial anal