Supervisor Service - City of Moncton - Nors Group

Description

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.

Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career?

Your new opportunity might be right here.

Summary

The Service Supervisor is responsible for the day-to-day operations and management of the service department, managing the work load. The candidate will ensure technicians have a full work schedule, either in the shop or in the field, monitor all technician overtime and resolve customer disputes.

Disclaimer: The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as required by business demands.

Duties And Responsibilities

• Responsible for the overall management of activities and personnel within the Service department to ensure that it is managed efficiently and cost effectively within budget.
• Primary liaison with the client to diagnose the scope and type of service required, including follow-up.
• Ensure health and safety requirements are strictly adhered to, including meetings and toolbox inspections.
• Clearly communicate the scope of service required to the shop foreman or technicians to ensure accurate and timely response.
• Ensure that personnel are customer oriented, professional and adequately trained to perform their duties.
• Structure shop and field procedures to control quality of work and increase customer satisfaction, including dispatch, to ensure prompt response to customer requests.
• Ensures technicians complete their work in a timely manner with minimal rework.
• Responsible for the overall growth of the department.

Core Competencies

• Ability to work in a team
• Good communication
• Organization
• Know how to operate the machines properly

Education / Training

• Post‑secondary diploma and/or relevant technical education & working experience;
• WHMIS, site orientation and Safety Training is an asset.

Do you want to embrace a new challenge within Nors and be part of a growing team? We're waiting for you

At Nors, we believe in our people as the driving force behind our success. We value respect, continuous learning and our values, promoting a positive, fair and inclusive working environment.

All opportunities are open on the basis of equality, respecting the different abilities, backgrounds, identities and cultures that make us who we are.

making it work. making it happen.