Operations Account Manager - Edmonton - Ultrashine

Description

Overview

Join the Ultra Shine Team At Ultra Shine, we're more than just a commercial cleaning company — we're the people who make spaces shine. From spotless shopping centres, industrial facilities, public entertainment, and recreational sites to complex manufacturing & logistics environments, we deliver commercial cleaning done smarter so our clients can focus on what matters most. With a proud commitment to safety, innovation, community, and long-lasting partnerships, we help businesses look their best and create safe, hygienic environments that keep operations running smoothly. We're looking for dedicated, reliable, and motivated individuals who take pride in a job well done, enjoy working as part of a supportive team, and are ready to make a visible difference every day. Whether you're just starting out or are looking to grow your career, Ultra Shine is the place for you — because here, we're driven by innovation and defined by shine.

Overview

Under the general supervision of the Sr. Operations Account Manager performs a variety of management tasks with emphasis on customer satisfaction, quality service delivery and efficient cleaning process.

Responsibilities

• Carry out structured site visits to inspect and ensure that specifications are met, and customer expectations are positively managed
• Respond quickly and efficiently to all cleaning concerns and requests
• Coordinate with Inspectors, management and employees to complete all necessary reports, inspections, and client requests
• Plan, organize and manage day to day operations and continually improve performance
• Manage/track inventory and equipment
• Coordinate and execute event requests made by customers
• Be responsible for training, and orienting of new employees
• Always demonstrate the values of the company and lead by example
• Review supply orders and approve them in a timely manner
• Review daily site evaluations/audits to ensure safety, security and service standards are being met
• Create action plans and follow up on deficiencies as outlined in quality inspections to resolve all facility's issues efficiently
• Prepare and Maintain service schedules according to client needs
• Monitor and manage staff absence and turnover ensuring flexible cover arrangements within short notice
• Communicate with Management and staff from various facilities
• Monitor employee performance and apply progressive discipline as needed
• Operate within the labour cost budget on a site-by-site basis with a goal to continuously improve
• Implement approved operational policies and procedures
• From time to time, accompany sales staff on site visits to verify that quotes accurately reflect labour and supplies needed to do the job
• Protect company and client assets from misuse and damage
• Address and report any safety or security issues to the Operations Manager
• Handle and assist with emergency procedures accordingly and as required
• Open, Close and audit work orders
• Perform other duties as assigned

Job Requirements

• 3+ years of Management experience in operations of a Service-related field. Janitorial preferred.
• Valid driver's license
• Excellent communication and strong interpersonal skills
• Fluency in both written and oral English and Spanish a must, Other language skills an asset
• Must be organized and able to interpret and execute account specifications as well as agreements, budgets, and duty lists
• General computer skills, experience with Team Software a bonus
• Excellent time management skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
• Familiarity with cleaning equipment and troubleshooting of that equipment
• Ability to work independently and as part of a team
• Effective attention to detail and a high degree of accuracy
• Must be able to handle confidential information in an ethical and professional manner

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required:

• To sit, stand, walk and talk or hear
• To use hands and fingers to handle and operate objects, equipment, tools, and controls; and reach with hands and arms.
• To occasionally lift and/or move up to 44 pounds.

Work environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed primarily in customer buildings.
• Driving is required and being in a vehicle for long hours sometimes.
• The noise level in the work environment varies from site to site but averages at moderate.
• Work environment is mostly indoor but some outdoor activities occur
• Exposure to sun/heat or wind/cold is a regular part of the day
• Evenings and some weekends to ensure customer satisfaction.