Bar Supervisor - North York, Canada - Buckingham Sports Properties

Buckingham Sports Properties

Verified Company

North York, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About us
Buckingham Sports Properties Company (Buckingham Sports) is one of the largest operators of arenas in Canada.

We own 3 arenas in Toronto (Scotiabank Pond, Chesswood arena and Westwood arena), as well as arenas in Cambridge, London and the Pierrefonds Sportplexe in Quebec.

Buckingham Sports strives to be a leader in the recreational sports industry by providing a healthy environment for recreational and competitive needs.

"Hockey is our business", with ice rinks, restaurants, snack bars and pro shops, we provide a dynamic and full-service sports experience to our customers.

Job Summary

Supervision:

Lead and be accountable for all areas of the front of house operations.
Responsible for ordering, inventory control, budgeting, management of bar and labour cost.
Strive to achieve sales targets while respecting company budget during daytoday operations.
Develop/update inhouse promotions in conjunction with the Cook and General Manager.
Resolve all customer complaints with grace and tact.
Participate in hiring, onboarding and train new staff.
Prepare employee schedule on a weekly or biweekly basis to ensure appropriate staffing.
Lead and set standards of professionalism to ensure consistent high level of customer service.
Effective in delegating tasks to team members appropriately.
Ensure the company tipping and tip out practices are adhered to.
Provide regular performance feedback to employees and engage in conflict resolution if needed
Ensure bar and staff compliance with all relevant legislation, regulations and company policies.
Other duties as assigned.

Server/Bartender:

Greet customers and present menu.
Take orders and make appropriate recommendations.
Note down any allergies and alert the kitchen.
Prepare and server alcoholic and nonalcoholic beverages.
Serve food & beverage items as ordered in a timely fashion.
Prepare restaurant tables with attention to sanitation and order
Operate the POS to take orders and process transactions and payments.
Clear dishes and replenish washed plates and silverware.
Prepare and stock all service items including maintaining assigned par levels
Maintain restaurant to ensure the utmost visual appeal and Brand alignment

Requirements:

Excellent communication and customer service skills.
Secondary School Diploma required
Previous progressive supervisory experience in casual dining is preferred
Experience in serving and bartending
Smart Serve Certification is mandatory, Food Handlers Certification is recommended
Demonstrate leadership skills and the ability to resolve conflicts
Ability to respond quickly in a dynamic, fast paced and changing environment
Requires a police background check and clearance
Proficiency in English verbal and written communication
Technical ability to work with a computer and restaurant software