Duty Manager, Ramp Services Yow - Ottawa, Canada - Swissport International Ltd.

Swissport International Ltd.
Swissport International Ltd.
Verified Company
Ottawa, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Duty Manager, Ramp Services YOW

Primary LocationNorth America-CA-Ottawa-Ottawa International Airport (YOW)


ScheduleFull-time


Unposting DateAug 10, 2023, 10:59:00 PM


OrganizationGround Handling


Job Summary


Under the direction of the Station Manager, the Duty Manager is responsible to efficiently and profitably manage and direct ramp & Pax activities by providing a safe, quality product covering a range of ground handling services to its customers.


Responsibilities:


  • Accountable for daily operations;
  • Maintain and improve customer and company safety and quality standards;
  • Maintain good relations with customers and airport authorities;
  • Manage and control all staff assignments;
  • Hold daily briefings with all levels of management;
  • Provide support to the supervisors;
  • Coach and train all employees to effectively improve operations;
  • Ensure workforce adherence to company policies and procedures;
  • Participate to the disciplinary and grievance process with labor relations;
  • Ensure that incidents/accidents reports are completed in an adequate and timely manner;
  • Other duties as assigned.

Qualifications and Competencies

  • Minimum 3 years of pertinent experience in the ground handling industry;
  • Relevant experience in personnel management in an unionized environment;
  • Excellent communication skills (interpersonal);
  • Languages: English, oral and written;
  • Valid Driver's License and airside permit D/A
  • Strong organizational and multi tasking skills;
  • Leadership ability;
  • Customer focus and quality awareness;
  • Ability to deal with conflict;
  • Available and flexible to work various shifts (day, evening, night, weekend and holidays) by operational requirements.

WHY WORK FOR US?

  • Fun place to work
  • Industry leading compensation
  • Group benefit
  • Free parking

Equal Employment Opportunity Statement

About us
Swissport International Ltd. is the leading Ground Services Provider to the aviation industry.

Swissport is employing over 48,000 dedicated professionals, serving over 700 client companies at 279 stations in 44 countries on five continents.

Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fuelling and Aircraft Maintenance.

We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake.

Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience".

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