User Support Analyst - Thornhill, Canada - Shouldice Hospital
Description
Shouldice Hospital
Why work at Shouldice Hospital?
Our Culture
At Shouldice Hospital, we pride ourselves on delivering the world's best surgical outcomes and patient care in hernia treatment. We have an unwavering focus on our patients and commitment to our staff. We've created a culture where our staff feel like family and are empowered to make a difference.
As an Ontario Licensed Specialty Hospital for over 77 years we place trust, integrity, teamwork, and caring at the heart of what we do.
Our People
We are a strong, positive and engaged team of people that are committed to excellence. We are invested in the growth and development of each other and value work life balance.
What sets Shouldice Hospital apart?
At Shouldice we value our staff and we show it We truly believe in work/life balance and that's why we are a 5 day a week employer and we are closed for most holidays.
We provide an affordable meal plan so employees can enjoy breakfast, lunch and free tea and coffee all day prepared by our renowned culinary staff We offer competitive salaries, performance-based bonuses, an excellent benefit plan including RRSP matching, and free staff parking.
Our relatively small staff (around 200) enjoy an estate-like setting on beautiful grounds just minutes from downtown Toronto.Responsibilities:
- Create, test, and develop current Workstation images. Test, evaluate, and package
- Responsible for successful deployment and upgrades of workstations.
- Perform computer management and system administration activities.
- Virtual / onsite desktop troubleshooting for staff.
- Perform laptop, desktop, printer and hardware setup and configurations.
- Works with vendor support contacts to resolve technical problems with desktop
- Interact with numerous computer platforms in a multilayered client server
- Trains and orients staff on use of hardware and software.
- Recommends and / or performs upgrades on systems to ensure longevity.
- Assesses functional needs to determine specifications for purchases.
- Orders computer supplies.
- Tier 1 server & Network device management. (Connectivity issues & New user setup)
- Assists in maintaining LAN/WAN and telecom systems.
- Resolve technical problems with WAN & LAN issues
- Perform other related clerical duties as required.
Skills:
- 3 or more years' experience in desktop support
- Familiarity with supportoriented tools and technologies, including incident/ticket
systems.
- Experience in desktop imaging, zerotouch desktop migration.
- Experience with supporting Windows 10/Operating systems on Dell, Lenovo
- Experience with Microsoft Advanced Group Policy Management
- Knowledge of software packaging tools (e.g., InstallShield, App-V sequencer, Wise)
- Experience of working in a Microsoftcentric enterprise environment
Education and Experience:
Minimum completion of college diploma and at least 3 years practical experience in a technical support position in an enterprise environment.
- Windows 10 & 1
- Microsoft Office 36
- Windows Server 2016+
- Active Directory
- DHCP
- DNS
- Terminal Services
- Microsoft Exchange
Job Types:
Full-time, Permanent
Benefits:
- Discounted or free food
- Extended health care
- Life insurance
- Onsite parking
- RRSP match
- Vision care
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Overtime pay
Experience:
- Desktop support: 3 years (required)
Licence/Certification:
- College diploma from a Canadian Institute (required)
Work Location:
In person
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