Web Travel Sales - Remote, Canada - CAA North & East Ontario

CAA North & East Ontario

Verified Company

Remote, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

LOCATION:
Work-From-Home

Summary Description

The purpose of the Web Travel Sales & Support Specialist, within our Travel Operations team, is to exceed service expectations, develop relationships with both corporate and leisure clients, and process clients' business and leisure travel requests in an accurate and timely manner.

Reporting to the Travel Operations Manager, the Web Travel Sales & Support Specialist will assist with managing web travel clients' bookings, corporate travel requests, and CAANEO employee travel, including existing booking support, new sales, and travel insurance requests.

The Web Travel Sales & Support Specialist is required to be available on-call to address the needs of our clients and may be required to provide after-hours support on a rotational basis for emergency response.

Duties/Responsibilities

Consistently provide the highest level of customer service and professionalism in a prompt, accurate, and proactive manner
Process web, corporate, and employee travel bookings according to TICO regulations
Processing of ticket exchanges and split ticketing, GDS, and other travel technology support
Working with the Finance department regarding accounts payables and receivables
Maintaining GDS queues
Support the Travel Operations Manager, Travel Administrators when required
Personal development: skills growth to ensure the best customer experience whether for corporate or leisure travel
Participation in scheduled oncall customer support
Aid the Executive Assistant when arranging Club Executive and Board travel

Desired Qualifications/Skills:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education

Successful completion of a Travel Agency Certification course from an established and recognized institution
TICO Certification

Knowledge/Skills/Experience:

5+ years of corporate/web support travel agency experience
Detail and accuracyoriented, customer focused and problem solver
Previous experience planning travel for sports teams is an asset
Strong command of GDS system, Apollo preferred
Thorough knowledge of both domestic and international ticketing requirements
Demonstrated written and verbal communications skills
Ability to work in a virtual environment with mínimal supervision
Ability to work nonconventional hours as required

Requirements:

As this is a homebased role, reliable internet is required

Compensation:

Salary: $46,000
Health & Dental Plan
Pension Plan
Vacation & Paid Leave
CAA Membership

Employment is contingent on a successful Criminal Background Check and references.

Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.