Client Experience Advisor - Toronto
1 day ago
Job description
About Stem HealthStem Health is reimagining the healthcare experience for individuals seeking an elevated healthcare experience.
We deliver proactive, personalized primary care that combines medical excellence with the warmth of hospitality - anchored in a beautiful, thoughtfully designed space.
Our care model is relationship-based, data-informed, and built on a foundation of time, trust, and exceptional service.Position Summary
As a Client Experience Advisor, you're often the first real conversation a prospective member has with Stem Health.
You respond fast, build trust quickly, and translate our Membership and Annual Health Assessment (AHA) options into clear next steps.
You'll guide potential clients from "curious" to "booked" to "signed," keeping the process organized and the experience calm.Key Responsibilities
Represent Stem Health's brand to respond and convert inbound leads, recommend the right next step: membership, annual health assessment, or a follow-up conversation
Ask for commitment:
booked visit, deposit, or signed membership agreement
Own follow-up and reporting hygiene
Build and run simple follow-up sequences
Keep clear notes and stages in the CRM so the team can pick up any conversation easily
Work daily from a personal call list so leads don't disappear into the void
Re-engage prospective clients from key campaigns and partners
Explain how Stem Health works in clear, everyday language
Walk through membership tiers and what clients actually receive (time with clinicians, assessments, ongoing care, diagnostics, access to services)
Collaborate with marketing on call scripts, email templates, and landing page copy
Share what you're hearing:
objections, what converts, what confuses people, what's landing
Support occasional in-clinic tours, webinars, or events for prospective members
Qualifications & Experience
2–5 years in a sales or advisory role with high daily activity (inside sales, hospitality, med spa, boutique fitness, membership sales, client advising)
Track record of hitting conversion targets
Comfortable on phone, video, text, and email
Confident discussing pricing and asking for a clear yes or no
Strong personal organization system for tasks and follow-up
Genuine interest in health, wellness, and preventive care
Comfortable in an early-stage setting where playbooks evolve
Availability for flex hours at times (campaigns or events can run evenings)
Ideal Candidate
You're the kind of person who can be warm and direct in the same sentence. You love building relationships through conversation, you follow through, and you enjoy the organization of sales opportunities that's accurate.
You listen for what clients really want, explain options without the jargon, and you're comfortable asking for the decision—politely, confidently, and without making it awkward.
Why Join Stem HealthOpportunity to shape a new model of premium primary care in Canada.
Collaborate with an interdisciplinary team of clinicians, designers, and technologists.
Work in a culture that values innovation, empathy, and evidence-based excellence.
Be part of a mission-driven organization improving how people experience health.
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