Planning & Installation Consultant - Toronto, Canada - IKEA

IKEA
IKEA
Verified Company
Toronto, Canada

1 day ago

Sophia Lee

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Sophia Lee

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Description
Who you are

You have a High School diploma, and an Associates or Bachelors' degree in Architecture (preferred)

You have Design school or NKBA certification (preferred)

You have 3D rendering software experience (preferred)

You have kitchen design or interior design experience

You have sales and customer service experience

You have a valid driver's license, current auto insurance and reliable transportation

You have experience with computer technology (Microsoft Office Suite, Salesforce, and others)

You have excellent English and French (if applicable) verbal and written communication skills

You demonstrate passion for design

You have general construction or remodeling knowledge

You are able and eager to provide each customer with an exceptional experience

You can deliver the most professional, efficient, and highest quality planning support in the industry

You can plan, predict, and anticipate future needs and act proactively

You can see the relation between details and the bigger picture and prioritize accordingly

You are detail oriented and able to work with a high degree of accuracy

You have strong interpersonal communication and organizational skills

You can work independently and in a collaborative environment

You have creativity and problem-solving abilities

You can multitask and meet changing deadlines

You have good work habits and can work under pressure

You can make recommendations based on stated and implied needs

You embrace technology and you are proficient with design software

You can learn and support new and quickly changing technologies

You have strong analytical skills and ability to understand different complex scenarios and calculation methods


Responsibilities:

The Planning & Installation Consultant provides all Pre-Installation Services.

This position provides kitchen cabinet design services to IKS customers, verifying that all features and benefit options have been reviewed and discussed, and supporting the customer through their whole project all the way to a completed installation.

The Planning & Installation Consultant is responsible for providing world-class customer service and selling the installation contract.

Please note that the standard work environment for this position is an indoor home environment and an indoor construction environment.

Provide all Pre-Installation services including but not limited to:

  • Providing in-home kitchen planning service
  • Taking measurements and noting jobsite conditions
  • Providing installation price quotes
  • Providing online kitchen planning services
  • Sell the installation contract to the customer
  • Coordinate sending and creating the installation and begin initial scheduling discussions
Develop sales leads, and follow up with the customer to provide world class customer service through the sales process and use persuasive selling skills to close installation sales

Read and understand plans and measurements of spaces

Use computer aided planning software to create plans, drawings, diagrams and other visual renderings of space and product layout

Use all systems and technology associated with working in a Planning Center

Develop a detailed knowledge of the various product lines from IKEA for use in working with customers

Communicate effectively with co-workers, supervisors, customers and IKEA

Responsible to meet and exceed productivity and sales conversion goals

Responsible to meet project deadlines

Resolve all first level complaints with respect to Pre-Installation Services

Completing all training requests by Company and performing such training in accordance with requirements of Company

Safety first, in everything we do. Consistently follow all safety rules and precautions

Together as a team

We are the ones meeting our customers - in our stores, online, in our catalogue and beyond.

We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability.

Together with thousands of colleagues around the world we're a diverse team working for the continued global success of the IKEA Concept - a concept that helps millions of customers create a better everyday life

Just So You Know

In the IKEA world, this position is officially referred to as: Sales Generalist.

Please note:
This position requires the submission of a satisfactory criminal record check.

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

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