Outlets Manager - Burnaby, Canada - Hilton Vancouver Metrotown
Description
Hilton Vancouver Metrotown is just steps from Metropolis at Metrotown shopping centre and Skytrain.The hotel features contemporary rooms, executive lounge, full-service restaurant and lounge as well as the largest banquet space in Burnaby.
As part of the Hilton Hotels & Resorts global brand of full-service hotels we believe hospitality isn't just a job; it's a journey of self-discovery, growth, community and cultures.
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SUMMARY OF POSITION:
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The Outlets Manager will be responsible for the promotion, success and daily operations of Reflect Restaurant, the hotels 140-seat Restaurant & Lounge, Executive Opal Lounge and In-Room Dining functions
RESPONSIBILITIES:
- Monitors the department's actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.
- Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
- Maintain excellent service standards throughout the Restaurant, Lounge, and In-Room Dining.
- Oversee all payroll, scheduling, F&B accounting, inventory and general correspondence.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Recognize and supply solutions for service team members when addressing service/guest issues.
- Sets expectations and holds team accountable for demonstrating desired service behaviors.
- Ensure financial success of the department by monitoring productivity, revenues, and costs.
- Works with team to determine areas of concern and develop strategies to improve the department's financial performance.
- Oversees ordering and purchasing strategy for equipment and supplies.
- Focuses on maintaining profit margins without compromising guest or employee satisfaction.
- Develop and maintain a safety culture within the department and ensure departmental adherence to and awareness of Health & Safety standards.
- Responsible for coordinating and arranging all departmental training initiatives, performance reviews, scheduling, payroll/daily sales and labour, inventory, forecasting and budgeting.
- Ensuring all Service Guarantees and commitments are met.
- Assist in building Reflect restaurant's client base and reputation.
- Work with the Director of Operations and Executive Chef in planning and executing promotions.
- Coordinate effectively with the Kitchen and other departments.
- Participate actively in a multifunctional team environment.
- Be supportive of creativity and innovation, and maintain a high level of professionalism and quality service.
- Lead by example, while maintaining and enhancing employee morale.
- Work towards continuous improvement and excellence
QUALIFICATIONS:
- Minimum 3 years' experience in Food & Beverage service, with minimum of 12 years F&B experience in a supervisory/managerial role in a hotel and/or restaurant environment.
- Excellent knowledge of wine, spirits, beers and food trends.
- Postsecondary education in hospitality or a related field is a definite asset.
- Excellent communication, networking, and guest service skills.
- Must be a selfstarter with exceptional interpersonal and organizational skills to enhance both the presentation and service standards throughout the operation.
- Outstanding team player, able to motivate and support employees
- Must have Serving it Right certificate.
- Must have systems knowledge
- Word, Excel, Micros, and various PC based systems.
- Food & Beverage administration experience (scheduling, payroll, written and oral correspondence, F&B accounting and inventory)
- Must be willing to work a flexible schedule, including evenings and weekends, and as necessary to meet the guests, the business and team member needs.
- Must have the ability to supervise, train and develop.
- Ability to work effectively in an innovative, fastpaced and multitasked environment
- Only those applicants with authorization to work in Canada will be considered for career opportunities
Job Types:
Full-time, Permanent
Benefits:
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Onsite parking
- Paid time off
- Vision care
Schedule:
- Weekend availability
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