Client Service Specialist - Vaughan, Canada - Felix Global

Felix Global

Verified Company

Vaughan, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We have the privilege to work with a legacy client of ours that is seeking immensely talented Client Service Specialists.

These individuals will support a broad array of products and client-specific solutions.

If you feel you are intellectually curious and would like to work with a creative team to solve a wide variety of challenges through ingenuity - and you value the benefits of direct client and user interaction - this would be a great fit

A little bit about the responsibilities of the role:

will manage a portfolio of clients. As the first point of contact for clients

strategic and day-to-day operational needs, this individual will develop their client relationships and be a liaison between their team and the organization in order to respond to questions and requests;
- will need to know who to engage in the organization to make things happen. This will involve constant collaboration with peers; technical and support teams, Executives, etc. and it is a given this will involve tracking and documentation to understand projects, allocation, status, potential obstacles, alignment of direction, etc.,

The role is highly crossfunctional and requires successful multitasking (project coordination) while collaborating with the team as well as client business and technology teams

Requirements & experience to make you successful:

Genuinely enjoys interacting with people and helping to figure things out;
Definitely like puzzles and read about and/or fiddle around with technical things;
Hates it when not organized, loves lists, and can't live without scheduling their world;
Confident about both verbal and written communication skills, and always tries to be clear, concise, and influential no matter who they are talking or writing to;
Ability to organize, track and report on initiatives, projects, resources, etc. using defined templates and processes, and where experience with implementing JIRA or similar tool is beneficial;
Musthave highspeed keyboarding skills and a high degree of proficiency with Microsoft Office products (Word, Excel, PowerPoint);
Minimum of 35 years of client service and/or project management experience;

About the company: