Agent Soutien Fiscal Impôtexpert - Montréal, Canada - Thomson Reuters

Thomson Reuters

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

An English version will follow

Télétravail à 100 %

Division :
DT Impôts et Comptabilité

Titre:
Agents au soutien fiscal - postes contractuels / Télétravail

Tâches et responsabilités:

Assurer le soutien à la clientèle en matière de fiscalité par téléphone et courriel, pour notre gamme de logiciels d'impôts pour Professionnels et Consommateurs
Faire preuve d'écoute afin de prévenir d'éventuels échanges tendus avec la clientèle.
Appliquer les directives et procédures de l'entreprise pour résoudre les problèmes rencontrés habituellement par les clients.
Enregistrer les commandes des clients désireux d'acheter nos produits.
Participer au contrôle de qualité de nos logiciels.
Rédiger des réponses type dans le cadre de foires aux questions (FAQ).
Identifier des problèmes récurrents rencontrés par les clients, et en aviser son supérieur

Aptitudes requises:

Solides connaissances en fiscalité.
Savoir travailler en équipe, et être polyvalent.
Grandes capacités d'organisation, et de gestion des priorités.
Faire preuve d'efficacité même sous pression.
Excellentes capacités à communiquer tant à l'oral et qu'à l'écrit.
Proposer des solutions innovantes pour résoudre les problèmes.
Adaptabilité professionnelle.
Expérience dans le domaine du service à la clientèle, savoir agir avec tact et diplomatie.
Avoir le désir de connaître de nouveaux produits et services en fonction des besoins de la clientèle.

Exigences

Expérience pertinente dans le domaine du service à la clientèle.
Baccalauréat, ou expérience équivalente.

Atouts:

Diplôme universitaire en fiscalité, comptabilité, finance, gestion.
Diplôme du cours d'impôt de H&R Block
Intérêt pour la fiscalité.
Connaissances en matière d'impôt sur le revenu des entreprises (T2/CO17) et /ou des fiducies (T3/TP646).

- _______________________________________

Department**:
DT Tax and Accounting

Work from home 100 %

Title:
Tax Support Agent - Contractual positions for Tax season / Work from home

Duties and responsibilities:

Log orders from customers who would like to purchase our products.
Participate in software quality control testing.
Write standard answers for frequently asked questions (FAQ).
Determine recurrent issues coming from our different clients and inform the supervisor.

Job qualifications:

-
Good knowledge of income tax.

Demonstrated ability to work collaboratively and crossfunctionally.
Strong time management skills and ability to manage multiple priorities.
Ability to perform well under pressure.
Good communication (verbal & written).
Strong problemsolving abilities, ability to generate innovative approaches and solutions to problems.
Team player with a flexible attitude and approach.
Customer service orientation and experience, with proven success in customer support and relationship management.
Willingness to learn additional products and services as needed to meet client demand.

Education and/or experience:

Minimum of 1 year of relevant work experience in customer service.
Bachelor's Degree or equivalent experience.

Assets:

University degree in taxation or related field (accounting, finance, administration).
H & R Block tax course graduate.
Good knowledge of the accounting cycle and/or experience in an accounting office.
Interest for taxation.
Knowledge of corporate income tax (T2/CO17) and/or trust (T3/TP646).

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years.

Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters.

We help these professionals do their jobs better, creating more time for them to focus on the things that matter most:
advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.

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Sound exciting? Join us and help shape the industries that move society forward.

Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, dis