Service Support Representative - Campbell River, Canada - Finning International Inc.

Finning International Inc.

Verified Company

Campbell River, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company:
Finning Canada

Worker Type:
Permanent

Position Overview:

Join our Customer Support Operations team as a Service Support Representative, where you'll play a crucial role in managing customer service, repair projects, and technical support.

Your responsibilities include providing expert guidance on service requests, troubleshooting issues, and ensuring efficient repair processes while prioritizing customer satisfaction.

Job Description:

For this position, the expected salary range is between $80,000 - $100,000 annually. This range reflects our commitment to providing competitive compensation that aligns with industry standards and your qualifications.

Provide expert advice and troubleshooting for customer service requests
Develop repair scopes and estimates, ensuring timely completion
Manage warranty repair processes and compliance with service policies
Coordinate with stakeholders to plan and schedule service jobs effectively
Maintain clear communication with customers and stakeholders throughout the process

Qualifications:

2+ years' experience in technical service, preferably with Caterpillar products
Technical training in Heavy Equipment Technician (HET) or similar field is preferred
Strong communication skills, both verbal and written
Mechanical aptitude and project management experience

Note:

Campbell River shop
Monday to Friday schedule
Permanent, fulltime position with competitive salary
Comprehensive benefits package and retirement savings options
Training opportunities provided

At Finning, we prioritize creating a diverse and inclusive environment.

We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.

As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities.

We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.