Collections Assistant - London, Canada - City of London
Description
Summary of Duties
Reports to the Accounts Receivable and Collections Supervisor, performing detailed calculations, review, and arranges recoveries through assignments and overpayments of assistance.
Work Performed
Recommends budgetary eligibility for Ontario Works based on verifiable information in relation to assignment and overpayments.
Assesses and refers changes to eligibility to Caseworker and Unit Manager, and if appropriate creates complaint records for Community Services Officers to investigate potential fraud.
Ensures proper documentation is received to verify continued eligibility of clients for the Ontario Works program by forwarding recommendations to the Manager, Community Services Officer, Caseworker and Case Assistant.
Communicates with clients or their representatives, other government agencies, educational institutions, insurance companies and employers to share and obtain information regarding eligibility of clients to assist in the recovery of debts owing to the Municipality.
Provides referral information regarding other social services in the community and maintains knowledge of the Ontario Works Assistance Act and its regulations and periodic supplements, as well as other income support programs such as Employment Insurance and Workplace Safety Insurance Board.
Monitors staff compliance with legislation, guidelines, directives, and internal procedures and provides advice and ongoing support to the Ontario Works program as it relates to assignments, and provides input into the development of collection policies, practices and systems.
Performs various clerical functions including, filing, sorting, recording, data entry and correcting status of cheques causing reconciliation conflicts between bank and general ledger.
Performs related duties as assigned.
Qualifications/Experience
One year of a two year Community College Human Services or Business Administration Diploma.
Six months to one year related experience.
Specialized Training & Licenses Skills and abilities in the following areas are necessary**:
Demonstrated proficiency in wordprocessing, spreadsheets and various software.
Compensation and Other Information
$38,822 - $56,836 (Level 7)
This position is being filled on a permanent full-time basis.
This posting is for 1 position.
Other Information:
Current hours of Work:
Monday - Friday from 8:30 a.m. to 4:30 p.m.
NOTE:
Applicants may be required to complete a job related test.
Job Reference:
COL01106
More jobs from City of London
-
Administrative Assistant Ii, Social and Health
London, Canada - 1 week ago
-
Plan/building Inspector
London, Canada - 1 week ago
-
Recreation & Sport - Adult Fitness Program
London, Canada - 1 week ago
-
Municipal Law Enforcement Officer Ii
London, Canada - 2 days ago
-
Custodian (C06101)
London, Canada - 1 week ago
-
Student - Transportation Planning & Design
London, Canada - 20 hours ago