Showroom Manager/Call Center Representative - Kingston, Canada - Lifestyle Home Products

Description

Lifestyle Home Products is currently seeking a qualified candidate to act as out Kingston Sunroom Manager/Call Center Representative. The showroom representative is a very important role within LHP.

Our goal is to achieve a level of professionalism that not only maintains our reputation with the community, but exceeds our customers expectations with how supportive and attentive we are to their needs.

The successful candidates will be required to work out of our Kingston location.

At Lifestyle Home Products, we don't just accept differences - we celebrate them.

We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, supported, and has the opportunity to reach their full potential.

What You'll Be Doing

In order to be considered for this role you must be able to travel to our Kingston showroom daily.

At the Lifestyle Home Products Showroom, you will be greeting customers as they enter the store and either assisting them with payments, service requests and/or educating new customers about our products.

We have several models of our Windows, Doors, Jacuzzi Bath Remodels and Sunrooms on display along with brochures to make it as informative and interactive as possible with the customers.

When customers are interested in a particular product: you gather their contact details and coordinate an appointment time that works with them and our design experts schedule.

There are 5 main reasons our customer will enter the showroom:

They are curious about the company and want to generally inquire
They are inquiring about a specific product that they have interest in
They have a problem with a product and require a service
They are dropping off payment
Customers who have already booked an appointment and are curious before hand

What We Are Looking For

You love helping people find the products that will make their lives more comfortable
You're passionate about helping people and ready to explain our products to anyone, from an expert to a novice
Provide a great experience and build loyalty with every customer, every day
Enjoy the challenge of hitting targets
Can easily adapt to new software and new procedures
Be excited to learn about new products and services
Be comfortable with change as we constantly evolve
Be coachable with the willingness to learn and have fun
Greet customers upon entrance and deliver a quality customer experience
Leverage product knowledge to provide adequate information to prospective customers
Execute various tasks within the Showroom to maintain a favorable ambiance

Must Have

Exceptional Customer Service Skills
Computer Skills (Microsoft Word, Excel etc.)
High School/College Degree(s)
Motivation to advance in your career
Experience in Retail Sales, Customer Service or Hospitality is a definite asset
Bilingualism is an asset (English and French)

Enjoy the Benefits And Build a Career Path

We recognize your hard work through incentives, rewards, and a commission structure.
Full benefits package for full-time employees
Online and in-class training to develop your skills, along with opportunities for career growth and promotions
We also provide a flexible schedule that offers Full and Part Time


Benefits:
Casual dress
Dental care
Extended health care
Life insurance
Vision care


Schedule:
Monday to Friday


Experience:
Retail management: 2 years (required)


Work Location:
In person

KAu2D9uxYq