Technical Support Specialist 2 Nisource, Inc. Location: Category: Technical - Canada - Electricenergyonline

Description

Job Code: 104575

Support Company Operations initiatives associated with the applicable technical functions of service and plant/distribution type activities. Provide oversight and support to company field personnel conducting various tasks related to service/plant type activities to ensure compliance.

Key Results:

• Compliance with NiSource Gas Standards, as well as all other regulatory requirements; pertaining to field tasks being conducted
• Effective, knowledgeable, safety conscious operations personnel
• Effective communications with field employees
• Ensuring well trained and properly qualified workforce in accordance with NGA Operator Qualification Plan

Principal Duties and Responsibilities

Required Qualifications for Position

• Conduct QA(Quality Assurance)/QC(Quality Control) audits on company operations field personnel involved in service/plant-distribution type activities
• Ensure compliance with all applicable Gas Standards, as well as other regulatory requirements; as it pertains to tasks being conducted
• Effectively communicate and correct on-site any violations of procedures observed
• Provide coaching when deemed necessary to educate on proper procedures to follow for tasks conducted
• Ensure all safety requirements are followed for field tasks conducted and proper PPE donned
• Document and report any findings(violation of procedures) observed
• Provide recommendations to leadership in regards to additional training that may be needed based on field observations
• Assist local management in developing a process improvement plan when deemed necessary
• Communicate with training department any gaps observed based on field observations
• Ensure an un-biased evaluation of company personnel while conducting QA/QC's
• Communicate with various Operating Areas to plan and organize QA/QC schedule
• Provide additional support as needed to local areas when deemed necessary
• Conduct QA/QC service type audits on employees across the NiSource footprint
• Conduct QA/QC audits on plant/distribution employees throughout the operating areas
• Assist as needed in combined team audits(team audits are conducted four times a year in various state)
• Travel to various states when needed for training and to attend meetings
• Knowledgeable in field operations and state specific Policies and Procedures
• Minimum two years' experience in service/meter technician type activities
• Effective written and oral communications skills
• Strong planning and organizational skills
• Interpersonal skills, enjoy working in a team type environment

Preferred Additional Qualifications for Position

• Minimum two years experience in plant/distribution type activities
• Knowledgeable in operations computer support systems
• Prior training experience
• Bachelor degree in business or technical discipline
• Prior leadership experience
• Prior auditing experience in field activities