Central Services Manager - Vancouver, Canada - FAIRMONT

FAIRMONT

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

Fairmont Hotel Vancouver, known as the 'Castle in the City', with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit.

A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project.

With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine.

Join our team and welcome our guests to extraordinary experiences at their home away from home.

Job Description Central Services Manager**
Our Culture & Benefits:

An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place
The opportunity to live, work and play across the world through our employee travel and internal transfer programs
A competitive salary starting at $63,000 with annual compensation reviews based on market, performance, and capabilities
Complimentary meal through our Colleague Dining Program
Complimentary drycleaning of business attire
Complimentary hotel stay with breakfast for two through our BE OUR GUEST program
Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 193
Free learning programs through our Academies and discounted eCornell courses
Ability to make a difference through our Corporate Social Responsibility activities,
Annual paid vacation, sick leave, up to statutory holidays and birthday leave
A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
A companymatched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
A monthly travel reimbursement for TransLink monthly passes

What you will be doing:

Responsible for the smooth operation of the Central Services department while maintaining close relationships and communication with Housekeeping, Front Office, Sales, Revenue Management, Conference Services, Engineering and F&B
Drive Enhanced Central Service culture, ensuring that Central Service team is able to answer guest enquiries and meet guest needs without having to forward the call.
Ensure Royal Service Manager is utilized to its fullest capabilities and provide training where required to other departments to ensure compliance to all standards
Analyze reports in Royal Service Manager and proactively flag negative trends to service excellence committee to drive increased guest satisfaction
Handle guest concerns and react quickly, logging and notifying proper areas and ensuring effective, meaningful followup
Embrace the role of Royal Service Manager champion on property, and be the point of contact for the Accor Property Systems team.
Full understanding of the Loyalty Program, benefits, redemptions, policies etc. as it relates to Reservations and champion the training and learning of Teams in this area.
Work closely with Director, Sales & Marketing and the Revenue Management Team using Revenue Management philosophies to maximize top line revenue. Attend Revmax meetings
Liaise with Revenue Management Team daily to ensure rate integrity and hotel inventory is accurate and balanced
Coordinates with Rooms Department Heads to maximize inventory levels during high occupancy/sold out nights
Consistent communication with

GRC:

including updating of hotel information via Sellweb, submitting in-Touch updates, rectifying booking errors as needed and ensure guest satisfaction and reservation standards compliance.

Research, audit and process travel agent commission requests
Manage and coordinate all group and individual reservations. Oversee Groupmax submission and group wash
Review arrival reports and VIPS's to ensure all special requirements are met
Oversee daily administrative tasks such as amenity orders, welcome cards and reports
Review and ensure that reservation details and blocking is in line with group resumes and ensure overall guest satisfaction is maximized
Monitor group cutoff dates
Have a complete knowledge of the hotel's emergency procedures; work with Safety & Security Manager to ensure all emergency systems are uptodate and team is fully trained to execute emergency procedures
Oversee radio systems and communication. Work with BC communications to solve any challenges
Ensure effective utilization and productivity of all staff through planning, hiri