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Nanaimo

    Server - Restaurant - Nanaimo, Canada - Coast Hotels

    Coast Hotels
    Coast Hotels Nanaimo, Canada

    Found in: Talent CA C2 - 55 minutes ago

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    Description

    Server

    The Server will contribute to the overall success of the hotel by providing superior customer service and upholding quality standards for Coast Hotels Food & Beverage operations.

    Responsibilities:

  • Provides customer service through the completion of routine duties and tasks such as taking, relaying, and serving food and/or beverage orders, pouring all drinks as per Serving it Right industry standards, providing food and/or beverage product knowledge, managing reservations, handling cash, cheques, credit and debit card transactions in accordance with Hotel Policies
  • Acts as an ambassador for Coast including greeting guests, making them feel welcome, and handling basic inquiries
  • Adheres to quality and industry standards when completing tasks
  • Checks on guest satisfaction and follows up on requests where possible and appropriate
  • Ensures the safety and security of the property, the ambassadors and guests when completing tasks
  • Stocks supplies and maintains inventory levels
  • Demonstrates a customer service attitude with internal/external contacts
  • Other duties as required

    • S kills/Knowledge/Experience:

  • I ndustry-specific certifications such as FOODSAFE and Serving It Right (or equivalent)
  • Hepatitis A vaccination is recommended
  • Professional attitude and appearance
  • Excellent communication, interpersonal, and customer service skills
  • Cash handling experience an asset
  • Ability to multi-task
  • High attention to detail
  • Exemplifies Coast's core values and enjoys working in a culture of accountability

    • Additional Skills:

  • Secondary school diploma preferred
  • Strong time management and organizational skills
  • Knowledge of health and safety regulations
  • Knowledge of menu items
  • Ability to work as part of a team and independently
  • Industry-specific certifications such as Food & Beverage Server and asset
  • Workplace Hazardous Materials Information System (WHMIS) training an asset
  • Able to work a flexible schedule, which includes evenings, weekends and holidays
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