Sales Manager - Vancouver, Canada - Fresh Tracks Canada

Fresh Tracks Canada
Fresh Tracks Canada
Verified Company
Vancouver, Canada

4 weeks ago

Sophia Lee

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Sophia Lee

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Description
At Fresh Tracks Canada, we craft tailor-made Canadian vacations for people from all over the world. Since 1996, our team of Canadian Insiders have helped our customers plan their vacations and enjoy life-changing travel experiences.


We believe in keeping our customers front and center in everything we do; in fact, focus on serving our customers is one of our core values.

Everyone acts and operates as an owner, treating this business as their own. We raise the bar constantly, embracing that nothing is perfect but continuous improvement is key.

Our team is made up of passionate, positive experts who drive healthy collaboration by winning or losing as one, and we bring out the best in each other as a family committed to grow.


ABOUT THE ROLE
The Sales Manager is responsible for increasing revenue through the development, management, and leadership of the sales team.

Working in partnership with other members within the company, you will be required to collaborate with and get support from Analytics and Insights, Marketing, Product, Operations, and other teams.

We are looking for an individual who thrives in a fast-paced environment, is incredibly goal oriented, and has a passion for growth and leadership.


ABOUT YOU

  • You love the idea of being a travel ambassador for Canada and creating lifechanging vacations for visitors to our beautiful country
  • You are a strong multitasker who is able to manage and nurture a busy sales funnel, while turning leads into bookings.
  • You are an energetic gogetter with a strong work ethic who enjoys a fastpaced working environment.
  • You are an engaging communicator with an innate curiosity in people and exceptional listening skills that create trust and build relationships.
  • You possess strong attention to detail and pride yourself on a highlevel of accuracy in client files.
  • You thrive in a fast paced, constantly changing workplace and have a proven record of meeting and exceeding sales targets.
  • You take a longterm view to relationship building and have experience with growing loyal, repeat clientele.
  • Demonstrate patience with guests and travel agents though complicated itinerary creations

RESPONSIBILITIES

  • Oversee team of Vacation Advisors and provide frontline coaching, address product queries, and conduct regular oneonone support to ensure sales goals are consistently met.
  • Manage Sales Admin processes, ensuring service level agreements are met.
  • Collaborate with the team to develop accurate sales projections, help manage their pipeline, clarify KPIs, and provide motivation and coaching for targetachievement.
  • Provide process feedback, identify efficiencies, and lead Sales Team Performance Reviews.
  • Lead weekly sales meetings as required.
  • Ensure Vacation Advisors achieve predetermined milestones through coaching and feedback sessions.
  • Oversee team of Vacation Advisors and provide frontline coaching, address product queries, and conduct regular oneonone support to ensure sales goals are consistently met.
  • Manage Sales Admin processes, ensuring service level agreements are met.
  • Collaborate with the team to develop accurate sales projections, help manage their pipeline, clarify KPIs, and provide motivation and coaching for target achievement.
  • Provide process feedback, identify efficiencies, and lead Sales Team Performance Reviews.
  • Lead weekly sales meetings as required.

REQUIREMENTS

  • Minimum 3 years travel sales experience
  • Minimum 3 years sales management experience and 5+ years of sales experience
  • Minimum 3 years travel sales experience
  • Well versed in consultative sales approach
  • Proven record of meeting and exceeding monthly sales targets
  • Clear experience in growing and mentoring sales teams

NICE TO HAVES

  • Previous experience in a premium leisure travel sales environment
  • Experience with Salesforce, Zoom and Calendly

REWARDS

  • 3 weeks vacation (4 weeks after your first year)
  • Extended health benefits package
  • Applauz Recognition
  • Comprehensive employee assistance program
  • Paid anniversary day off
- "Pawternity leave" days for your new furry family members

  • Great working hours
  • Stylish office location in Vancouver, located close to public transit
  • Friendly and fun team environment with company celebrations and social events
  • Access to Canadian travel industry discounts

DIVERSITY, EQUITY, AND INCLUSION
Officially Great Place to Work CertifiedTM 2022/2023

Officially Great Place to Work CertifiedTM 2023/2024


INDHP
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