Treatment Program Assistant Manager - Vancouver, Canada - The Salvation Army

The Salvation Army

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Treatment Assistant Manager - Men's Program is responsible for oversight of Harbour Light's bed-based substance use treatment and recovery services for adult men.

They supervise the Men's Treatment counselling and support staff, program implementation, and administrative functions.

The Assistant Manager - Men's Program will work closely with the Treatment Program Manager and act in all respects as the Men's Program Manager in their absence.

They will work collaboratively with the Assistant Manager

Women's Program

and provide supervisory support to the Women's Program in their absence.

KEY RESPONSIBILITIES:

The incumbent is responsible for the following range of job duties characteristic, or typical of the job class:

PROGRAM ADMINISTRATION:

In conjunction with the Treatment Program Manager develops and supervises operating policy and procedure for program and operational requirements
In collaboration with the Assistant Manager
Women's Program, coordinates Treatment staff meetings, including preparation of agendas and minutes, and creates and distributes monthly program rosters
Assists the Treatment Manager with Accreditation, program planning and evaluation, and other evaluation and reporting processes required by The Salvation Army and/or funders
Works with the Treatment Manager, finance staff, and senior leadership to ensure all reporting obligations are fulfilled for government funding partners and/or donors
Ensures compliance with Community Care licensing and funder requirements, including incident reporting
Maintains and audits the department safe, in conjunction with the Senior Accountant
Handles and ensures the protection of extremely confidential and sensitive employee, client, and program files, including financial documentation
Opens and distributes incoming mail and parcel(s) and processes outgoing mail including materials of a confidential nature.
Orders office supplies, medical supplies (such as Urinalysis and Breathalyzer tips), Client workbooks and bus tickets

PROGRAM OPERATIONS

Assists the Treatment Manager with case management, ensuring that professional clinical practices are in place to provide superior client care with respect to intake, counselling, support, referral, networking and other services, including appropriate use of rehabilitative and disciplinary measures.
Reviews database and file entries to ensure proper records and files are maintained for each client, make sure counsellors write progress and indepth reports and provides information on the outcomes of the program and the progress of each client.
Oversees the Harbour Light Treatment Alumni Program or delegates this to appropriate staff
Collects, reports, and reviews statistical information for the Men's Program to better evaluate program needs and guide its ongoing development
May provide shortterm emergency coverage for group counselling in the absence of Treatment staff
Participates regularly in the Reflections schedule, and attends graduation ceremonies and other important milestones and seasonal activities
Participates in or delegates the conduct of allowable physical searches of client rooms; maintains appropriate records of searches.

MEDICATION MANAGEMENT:

Acts as primary contact for Pharmacists and organizes medication training for new staff
Acts as liaison between Harbour Light, clients, pharmacy, and Treatment Doctor
Represents the Men's Program at Medication Safety Advisory Committee meetings; shares responsibility for scheduling, agendas, and minutes with the Assistant Manager
Women's Program
Ensures proper use of the Medication Room, including correct stock, regular audits, disposal of old medications, client confidentiality, and correct documentation (including MAR sheets)
Approves funding for medication for Treatment clients
Completes monthly/biweekly carries review
Reviews and adjusts policies and procedures on medication management as needed
Addresses issues pertaining to medication management processes and procedures as needed

EMPLOYEE RELATIONS:

Primary point of contact for Men's Program clients and staff for problemsolving, concerns, complaints, and as liaison between staff and upper management
Supervises frontline staff for the Men's Program, including coordinating their hiring, orientation, training, evaluation, and performance management; escalates issues to Manager as needed
In collaboration with the Treatment Program Manager and Human Resources manages HRrelated local matters between/amongst staff and/or clients, including coaching or discipline of staff.
Responsible for processing payroll for frontline staff in the Men's Program, including tracking absences, vacations, lieu days, leave of absences, etc. and reviewing vacation, sick, and lieu day requests for approval
In conjunction with HR Advisor and Treatment Program Manager, follows up with WorkSafeBC reports and claims and other inc