Service Technician - Dartmouth, Canada - Office Interiors

Office Interiors

Verified Company

Dartmouth, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Service Technician

Location:
Halifax Regional Municipality/ Southwest Region, Nova Scotia

Office Interiors is a Maritime-based company that operates on a clear set of values showing our commitment to our People, our Customers, our Environment, our Communities, Results and Integrity.

As a member of our Office Equipment Technician team, you would share
Office Interiors' vision to _"Inspire _
_People to Love the Way They Work,_" and mission
_"to Help Customers Create Productive Work Environments."_ Your role would be centered around providing technical service for networked office equipment, phone systems, mailing systems, software and related items that meet the needs and expectations of customers.

If you have a positive "can-do" attitude, and the drive and energy to work in an environment where you take ownership to get the job done and achieve your individual results, this is the place and role for you.

About you:

You fit with Office Interiors' six Core Values (our People, our Customers, our Environment, our Communities, Results and Integrity)
You are engaged in the community; community involvement is expected for every member of our team
You are a selfstarter with the ability to multitask efficiently, prioritize tasks and work independently, sometimes under time pressures, under mínimal supervision
You are able to work in a team environment

What you will be doing / Responsibilities

Assist in equipment preparation by loading/unloading, packing/unpacking, settingup, refurbishing and decommissioning equipment both in the shop and in the field
Perform technical service on electronic office equipment and related items at customer's locations
Manage the service for an assigned base of installed office equipment achieving Pro Elite 100 industry benchmarks for response times, call back ratios, numbers of calls performed, reschedule ratios, incomplete calls, accountable time and any other defined metrics
Maintain adequate levels of parts inventory and company supplied equipment in an organized fashion. Conduct parts counts to reconcile parts inventory and review with Service Manager any adjustments to min/max levels for specific parts as needed.
Provide training for customers on equipment as required
Maintain effective communications including required documentation with customers, dispatchers, and supervisors as needed to resolve problems and deliver high levels of customer service
Complete all required training programs including online, inhouse, in the field, and other training programs that may be held out of Province
Standard work hours are 8:00 am to 4:30 pm. Periodically you will be required to work beyond these or potentially be on call to provide service after hours

Your background / Requirements & Assets

A background or training in repairing and troubleshooting computer electronics, software, networks, along with a mechanical aptitude is an asset for this position
You have excellent customer service skills and ability to interact with internal and external clients professionally (written and verbal)
Postsecondary education (including new graduate) in Mechanical Engineering or Electronics Engineering Technician or Technology program or relevant work experience
A Driver's license and clean driver's abstract

We Offer

Competitive compensation
Comprehensive benefits package including bonus and RSP program
Company vehicle
Bonus program
3 weeks' paid vacation to start
Employee and Family Assistance Program
Reimbursement of professional subscriptions and jobrelated training
Internal development programs
Wellness/fitness subsidy
Employee discounts
An amazing team and company that lives its core values of our people, customers, community, environment, integrity, and results
A great working environment and access to a rooftop patio with harbour view
and free onsite parking